We live near the Lithia Springs Resort, so my husband and I decided to try it out for our anniversary.
Upon check-in, the lady working the front desk was less than pleasant. Rather than get up from her chair, she just pointed us in the direction of our cottage with a "You'll see it". On the other hand, the entire inn was nearly empty that weekend (Christmas weekend), so we got a free upgrade (I'll deal with rudeness for an upgrade).
The room itself was beautifully appointed, and it looked much nicer than a hotel room, which is what I expected. The soaking tub was large enough for both of us to get in a good soak before afternoon tea. I see other people were treated to a glass of wine, but when we asked about the wine bar, we were told it's only open for special occasions. Afternoon tea was nice, if a little awkward with only one other couple in the room. The front desk lady came in and only spoke to the other couple, and that just added to the awkwardness. The water in the soaking tub was still hot an hour later, so I treated myself to a second soak before dinner.
Considering the Inn is just off the freeway, it was surprisingly quiet.
Breakfast was a very nice buffet spread, with both cold and hot choices.
If you are staying here, you should know up-front that this hotel is not really walking distance to any restaurants, and there is no restaurant on the premises. There is a bus stop nearby, though, so you could take the bus a couple stops up the hill to dinner in Ashland.
Room Tip: We only stayed in one of the cottages, but they all seemed to be comparable. Ask about an upgrade i...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 April 2012
Thank you for your review. While it seems you did have an over-all enjoyable experience, I wanted to take a moment and apologize for whatever rudeness you might have encountered. We certainly didn’t intend to be rude. To touch on a few points: we were trying to improve your stay by giving you a complimentary upgrade. Please understand this is not something we do with every guest. I’m sorry to hear your upgrade experience was then marred by the front desk lady not standing in your presence, nor walking you to your room. We were also having an event that day which is why wine tasting was only being given to the event, and again, I apologize that wasn’t made clear. Finally, in terms of the front desk agent who spoke to the other couple in the room during afternoon tea and not yourself: sometimes in the hospitality business one senses a guest does not wish to be spoken to, and indeed it could be rude to speak to them. We seem to have misread the situation that time.
Please understand that we are a very small staff, and we hope to make each person’s stay the very best. We take every review to heart and consider them carefully. I hope that you will stay with us again in the future, and perhaps next time we will interact more successfully.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC