We have been staying at La quinta across the US in the last twelve months. Florida was five star, Sacremento, Great! Portland not so good, and now Albany. If I had read your web site before I wouldn't be writing this.
The room smelled of old cigarettes. I have a 40% hearing loss but he ceiling was so thin I could hear guests talking upstairs and of course there was the usual sound of people getting settled. It was their two large dogs galloping back and forth kept me from sleeping. I called the front desk to complain and received no answer. I waited awhile and tried again. Again no answer. Thinking maybe they were busy I waited awhile longer then went to the front desk to interrupt what seemed to be a personnal phone call. She said she'd take call the people over me. Thirty minutes later the animals quieted down. I needed sleep and between noise and agitation I received neither.
When I went to check out at the desk no one was present. I waited, at this point, impatiently too long and went to find assistance without success. Eventually someone showed up and when I asked for a comment card she said that they no longer supplied them but would be glad to take my address and mail me a survey. Thanks. You might think local management would care more about pleasing their clientel and make corrections before reading about it on the internet.
Asside from that everything else was at least as good as you usually get at La Quinta
My mistake was believing that nationally La Quistas had the same High quality management that matched usually nice rooms.
- La Quinta Albany
- Albany La Quinta
