Pros: convenient location hear the highway, pet friendly without feeling like you're in a gross room reserved just for people with pets (they seem to keep them to the same quality as regular rooms), free breakfast
Cons: beds totally uncomfortable, way too soft and felt cheap. Not sure why they had these mattresses since the other Holiday Inn Express we stayed at in Center Point Medford had amazing beds, as did the Holiday Inn Yakima. Because of this, we did not have a good night's sleep. This hotel seemed a bit more run down than the other two I mentioned but still decent. Staff was friendly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 December 2011
Dear Guest, first of all we would like to mention how very sorry we are that your stay did not meet the high expectations you have had at so many other hotels. We are always improving and growing as a team and as a hotel, with our many upgrades such as the 37" HD TV's, our Express Start Breakfast with a different variety of choices every day, and we are one of the few Albany, Oregon hotels with a 100% pet friendly stay! At the moment we are purchasing new mattresses for our guest rooms and are proud to announce they are top quality and arriving very soon! We would love to have you stay with us again and experience all that our hotel has to offer, if there is anything that we could do for you please do not hesitate to give us a call and we would be more than willing to help!
Sincerely,
Christina Lammert
Holiday Inn Express & Suites
Albany, Oregon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC