Got a non-smoking room and entered through the side of the hotel where the staircase smelled very musty. Opened the door to the hallway and was in the smoking section which was nasty. Had to go through a double door to enter the non-smoking section. No elevators in the hotel which is a problem too. As for the room, the bathroom counter was left dirty and the shower had a previous customers hair on the faucet. The air conditioner produced a nasty dusty, musty odor and leaked water onto the floor below. That was real nice to step into that with bare feet. Couldn't wait to get out of there in the morning. I've stayed in many $90 hotel rooms that are 10x nicer than this one.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 July 2011
Dear Guest,
Thank you for taking the time to notify us of your dissatisfaction. I truly apologize for the inconveniences you experienced during your recent stay.
I am happy to be able to let you know that the Comfort Inn Akron West now has new management and we are about to undergo a property renovation as well as improve all of the services our guests should be able to naturally expect during their stay, such as a fresh, clean property and outstanding service. I do hope that you will give our hotel another chance during your next stay to the Akron/Fairlawn area.
Best Regards,
Betsy Kinnear - Management Company Representative
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC