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Comfort Inn West – reviews, photos

2.0 of 5
130 Montrose West Ave., Akron, OH 44321
Hotel amenities
Comfort Inn West
Comfort Inn West
Comfort Inn West
Comfort Inn West
Comfort Inn West
Comfort Inn West
Ranked #9 of 18 hotels in Akron
3.5 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
    5
    6
    7
    4
    7
Date Rating
Monterey, California
1 review
“comfortable”
5 of 5 stars Reviewed 13 September 2011

I enjoyed my stay at the Comfort in west it was enjoyable and the staff here where so generious to help me when needed! guest dryers werent working but employees were nice enough to let me use company dryer to dry my clothes at no charge! Housekeeping staff was just excellent and my room was very clean and up too standard! i most definetley will come back and stay again and will tell others as well! Thanks comfort inn and staff!!!!

Room Tip: Newly renovated rooms are a plus!
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  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask jessica b about Comfort Inn West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Akron, Ohio
1 review
“Horrible guest service”
1 of 5 stars Reviewed 4 September 2011

This was a horrible experience. My sister rented the meeting/party room for her 40th birthday party. We also reserved 5 rooms for out of town guest and reqeusted that they be on the same floor near the party room. This was done several months in advance to ensure that no other guest would be disturbed during the party process. The day of the party no tables or chairs were setup. They rented the rooms nearest the party room to other guest and the party goer's rooms were at the other end of the hall. The party started at 7PM and by 8:30PM the hotel was advising us that the music needed to be turned off due to complaints. At 1000 PM we were advised that the party room had only been reserved until 1000 pm. although we had rented the adjoining jacuzzi room for the night and had this same arrangement many times before with no limit on the hours. We were advised that additional payment would be necessary. When we agreed to pay additonal the agent advised that "You People need to get out" and called the police. Everyone was asked to leave however all of our cards were charged for the rooms that we never slept in.

  • Stayed September 2011, travelled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask MsK9970 about Comfort Inn West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Well worth my money”
3 of 5 stars Reviewed 4 September 2011 via mobile

Had great stay! Housekeepers were polite and friendly! (ask for marquita again when i return, shes fun to party with)
thank you again!

  • Stayed August 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask young241 about Comfort Inn West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Not again!”
2 of 5 stars Reviewed 4 September 2011 via mobile

Had problem with room and girl at front desk said she was one in charge as no manager was available. She said she was head of housekeeping but working front desk. She had nasty attitude and was very rude. Didnt want to listen to me about issues with my room. Paid for non smoking but room had cloud of smoke and ashtrays in it.

  • Stayed August 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Grw2 about Comfort Inn West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spring Hill, Tennessee
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Disgusting”
1 of 5 stars Reviewed 24 July 2011
1
person found this review helpful

Got a non-smoking room and entered through the side of the hotel where the staircase smelled very musty. Opened the door to the hallway and was in the smoking section which was nasty. Had to go through a double door to enter the non-smoking section. No elevators in the hotel which is a problem too. As for the room, the bathroom counter was left dirty and the shower had a previous customers hair on the faucet. The air conditioner produced a nasty dusty, musty odor and leaked water onto the floor below. That was real nice to step into that with bare feet. Couldn't wait to get out of there in the morning. I've stayed in many $90 hotel rooms that are 10x nicer than this one.

  • Stayed July 2011, travelled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
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Ask bobbyaxe about Comfort Inn West
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betsy kinnear, Owner at Comfort Inn West, responded to this review
28 July 2011
Dear Guest,

Thank you for taking the time to notify us of your dissatisfaction. I truly apologize for the inconveniences you experienced during your recent stay.
I am happy to be able to let you know that the Comfort Inn Akron West now has new management and we are about to undergo a property renovation as well as improve all of the services our guests should be able to naturally expect during their stay, such as a fresh, clean property and outstanding service. I do hope that you will give our hotel another chance during your next stay to the Akron/Fairlawn area.

Best Regards,
Betsy Kinnear - Management Company Representative
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Comfort Inn West

  • Comfort Inn Akron
  • Akron Comfort Inn
Address: 130 Montrose West Ave., Akron, OH 44321
Price range (per night):* INR4,446 - 5,891

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