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Red Roof Inn - Akron – reviews, photos

2.0 of 5
2939 S. Arlington Rd., Akron, OH 44312-4717
Hotel amenities
Red Roof Inn - Akron
Red Roof Inn - Akron
Red Roof Inn - Akron
Red Roof Inn - Akron
Red Roof Inn - Akron
Red Roof Inn - Akron
Ranked #15 of 18 hotels in Akron
3.0 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    1
    4
    9
    8
    2
Date Rating
Englewood, Colorado
1 review
“Unsatisfactory”
1 of 5 stars Reviewed 20 July 2011

The room was clean, however we had to go to the front desk to get clean towels the two days we were there and empty our own trash. The first day, our room was not cleaned because of the dog in our room. What dog? We were not traveling with a dog. The second day, my husband actually asked a young lady for more towels and if she can empty the trash. She replied, "No problem." We even left a tip in the room. There must have been a problem because when we returned later that evening, our room was not cleaned again. The air conditioner was so loud that we had to turn up volume of the TV. When we return to Akon next year, we will not be staying there.

Room Tip: Stay somewhere else.
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  • Stayed July 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask LucyT2281 about Red Roof Inn - Akron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Clarke, Manager at Red Roof Inn - Akron, responded to this review
22 November 2011
Thank you for taking the time to tell us about your experience at the Akron Red Roof. I am sorry that we were not able to make your experience an enjoyable one. Please accept my sincerest apologies.

We strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that I have reviewed your informaton with my staff and we are taking the appropriate measures to prevent any future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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Columbus, Ohio
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Room was very clean”
3 of 5 stars Reviewed 18 July 2011

I was in town visiting family in the area. This Red Roof Inn is conveniently located off of I-77. The room was spacious with a nice desk area. The free Wi-Fi worked very well. The bed was comfy and the bathroom was very clean. The room did have a bit of a musty smell but everything else was good.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask veronaroadwarrior about Red Roof Inn - Akron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Clarke, Manager at Red Roof Inn - Akron, responded to this review
22 November 2011
Thank you for taking the time to right a view about us! I appreciate your comments regarding your recent stay at the Akron Red Roof.

Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience. We look forward to seeing you in your future travels.
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Dayton, Ohio
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“Clean, quiet, secure and friendly hotel”
4 of 5 stars Reviewed 22 May 2011

This is the third or fourth time I've stayed at this hotel over the years.
1. The room, bedding, tub/shower, commode, etc were all spotless. The room was stocked with towels and toiletries and the TV worked properly with a good range of cable TV and local stations. The bedding was clean, comfortable and n good repair. Good pillows!
2. It was dead quiet, especially on the south side of the hotel.
3. The hotel was secure and well lit. I noticed the local police patrolling through the area including driving through the parking lot.
4. The staff treated me like a long lost relative. Unlike a lot of businesses today, they actually thanked me for my business.

For an economy hotel, this is a good place to stay. If you want a five star hotel, go to a five star hotel and spend $300 more per night. (I used to travel 90,000 miles a year on business and spent many nights in four and five star hotels. I know the difference between a five star hotel and a Red Roof. Most reviewers should, too.)

  • Stayed May 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask pshediack about Red Roof Inn - Akron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Clarke, General Manager at Red Roof Inn - Akron, responded to this review
25 May 2011
Thank you for taking the time to write a review on our hotel. I really appreciate the time and detail the you took. This is the continued experience that we strive for during each guest stay. We look forward to seeing you on your next trip to the area.
Thank you again.
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Laporte, Pennsylvania
1 review
“Dont waste your time”
2 of 5 stars Reviewed 21 April 2011

Had to come to town to work. if you come here, you better bring your own stuff because you arent going to get what you need here. we were gone most of the day and our room was not cleaned for severl days. when we called the office to get fresh towels and toiletries, they had no wash clothes to give us and were out of toilet paper. with three of us in the room, this didnt work well for us. we had to go to walmart and buy our own tp. the office was very very sorry and apologized but that is not a good way to have a hotel. the people who work there are very nice and in the morning and there was always hot corffee ready for us before we go to work. they should offer some type of breakfast or something, which they dont. and there internet wont connect.

  • Stayed March 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask steved71 about Red Roof Inn - Akron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Clarke, General Manager at Red Roof Inn - Akron, responded to this review
26 April 2011
Thank you for your comments. Seeing it through the eyes of the customer is the only way we will ever be able to improve ourselves.

The statement is correct that we did run out of supplies. We had a large number of unexpected workers come to our area and we were not prepared. With that being said, as soon as the shortage was known I went directly to a local warehouse club and purchased toilet paper and washcloths. These are basic amenities that we must provide at all times. I apologize if I did not have the items back on property in time to distribute to you.

I know the room service was a little hectic with so many workers on a variation of the 3 shifts. I am so sorry if we had your information wrong. We are working on a better way to communicate for any future situations similar to this.

Thank you so much to all of you that stayed. We enjoyed everyone while they were here. I hope we will be able to better service you in the future.
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1 review
“Not pleased”
1 of 5 stars Reviewed 17 March 2011

While the price is right and the accomodations were comfortable, I will not stay here again. They say your business is as good as your employees, and what I encountered was unsatisfactory. A maid, clearly drinking on the job for you could smell the alcohol on her breath, became involved in an altercation with one of the guests whose husband she was rubbing up against. Very unprofessional. As a business owner, I would not employ people of this caliber. The check in staff was very courteous, the room very clean but this display of unprofessionalism was clearly my breaking point.

  • Stayed March 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask jc4121 about Red Roof Inn - Akron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Clarke, General Manager at Red Roof Inn - Akron, responded to this review
26 April 2011
There are no words to express my regret and sincerest apologies for the actions that were witnessed that day.

We do not in anyway condone her behavior. Up until that point she had been a stand up employee. However after that moment she was no longer employeed by our company. As you stated, this is not the caliber of employees we strive for either. And I believe, based on your other comments, this was not what you encountered from our other individuals.

I would hope we would have an opportunity to serve you again in the future. Again, I send my deepest apologies.
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Additional Information about Red Roof Inn - Akron

  • Red Roof Inn Akron
  • Akron Red Roof Inn
Address: 2939 S. Arlington Rd., Akron, OH 44312-4717
Price range (per night):* INR3,112 - 5,058

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