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Red Roof Inn - Akron – reviews, photos

2.0 of 5
2939 S. Arlington Rd., Akron, OH 44312-4717
Hotel amenities
Red Roof Inn - Akron
Red Roof Inn - Akron
Red Roof Inn - Akron
Red Roof Inn - Akron
Red Roof Inn - Akron
Red Roof Inn - Akron
Ranked #15 of 18 hotels in Akron
3.0 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    1
    4
    9
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Date Rating
Dayton, Ohio
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
“Clean, quiet, secure and friendly hotel”
4 of 5 stars Reviewed 22 May 2011

This is the third or fourth time I've stayed at this hotel over the years.
1. The room, bedding, tub/shower, commode, etc were all spotless. The room was stocked with towels and toiletries and the TV worked properly with a good range of cable TV and local stations. The bedding was clean, comfortable and n good repair. Good pillows!
2. It was dead quiet, especially on the south side of the hotel.
3. The hotel was secure and well lit. I noticed the local police patrolling through the area including driving through the parking lot.
4. The staff treated me like a long lost relative. Unlike a lot of businesses today, they actually thanked me for my business.

For an economy hotel, this is a good place to stay. If you want a five star hotel, go to a five star hotel and spend $300 more per night. (I used to travel 90,000 miles a year on business and spent many nights in four and five star hotels. I know the difference between a five star hotel and a Red Roof. Most reviewers should, too.)

  • Stayed May 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask pshediack about Red Roof Inn - Akron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Clarke, General Manager at Red Roof Inn - Akron, responded to this review
25 May 2011
Thank you for taking the time to write a review on our hotel. I really appreciate the time and detail the you took. This is the continued experience that we strive for during each guest stay. We look forward to seeing you on your next trip to the area.
Thank you again.
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Laporte, Pennsylvania
1 review
“Dont waste your time”
2 of 5 stars Reviewed 21 April 2011

Had to come to town to work. if you come here, you better bring your own stuff because you arent going to get what you need here. we were gone most of the day and our room was not cleaned for severl days. when we called the office to get fresh towels and toiletries, they had no wash clothes to give us and were out of toilet paper. with three of us in the room, this didnt work well for us. we had to go to walmart and buy our own tp. the office was very very sorry and apologized but that is not a good way to have a hotel. the people who work there are very nice and in the morning and there was always hot corffee ready for us before we go to work. they should offer some type of breakfast or something, which they dont. and there internet wont connect.

  • Stayed March 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask steved71 about Red Roof Inn - Akron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Clarke, General Manager at Red Roof Inn - Akron, responded to this review
26 April 2011
Thank you for your comments. Seeing it through the eyes of the customer is the only way we will ever be able to improve ourselves.

The statement is correct that we did run out of supplies. We had a large number of unexpected workers come to our area and we were not prepared. With that being said, as soon as the shortage was known I went directly to a local warehouse club and purchased toilet paper and washcloths. These are basic amenities that we must provide at all times. I apologize if I did not have the items back on property in time to distribute to you.

I know the room service was a little hectic with so many workers on a variation of the 3 shifts. I am so sorry if we had your information wrong. We are working on a better way to communicate for any future situations similar to this.

Thank you so much to all of you that stayed. We enjoyed everyone while they were here. I hope we will be able to better service you in the future.
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“Not pleased”
1 of 5 stars Reviewed 17 March 2011

While the price is right and the accomodations were comfortable, I will not stay here again. They say your business is as good as your employees, and what I encountered was unsatisfactory. A maid, clearly drinking on the job for you could smell the alcohol on her breath, became involved in an altercation with one of the guests whose husband she was rubbing up against. Very unprofessional. As a business owner, I would not employ people of this caliber. The check in staff was very courteous, the room very clean but this display of unprofessionalism was clearly my breaking point.

  • Stayed March 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jc4121 about Red Roof Inn - Akron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Clarke, General Manager at Red Roof Inn - Akron, responded to this review
26 April 2011
There are no words to express my regret and sincerest apologies for the actions that were witnessed that day.

We do not in anyway condone her behavior. Up until that point she had been a stand up employee. However after that moment she was no longer employeed by our company. As you stated, this is not the caliber of employees we strive for either. And I believe, based on your other comments, this was not what you encountered from our other individuals.

I would hope we would have an opportunity to serve you again in the future. Again, I send my deepest apologies.
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Cedarville
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“ok acccomodations, nothing special”
3 of 5 stars Reviewed 2 April 2010

We stayed here , arriving late for an early airport departure. Front desk clerk decided it was more important to go to the laundry room than check us into our room, but we did get checked in Room was average, clean enough. It looked as though there had been recent renovations on the inside, but still leaves something to be desired on the outside. Police car parked across the parking lot for most of the night. I don't think I'd go walking around outside in the evening, but it suited our purpose for the night.

  • Stayed March 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask haskejan about Red Roof Inn - Akron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Clarke, General Manager at Red Roof Inn - Akron, responded to this review
26 April 2011
Thank you for your comments in regards to our property.

It is true from time to time the desk agent may be required to obtain something from the laundry room. I am sorry for any delay this may have caused in your timely check in process.

As for the police car, our guest's safety is very important to us. We have an excellent relationship with our local law enforcement and they do what they can to ensure your comfort and safety.

Thank you again for taking your time to tell us about your experience.
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Adams Mills, Ohio
1 review
“I felt ripped off”
2 of 5 stars Reviewed 19 February 2010

I stopped at this Red Roof Inn because the big lit sign said rooms for $39.99. It is a massive 3 story building. There were maybe 6 cars in the lot. There was also a sign that said Free Wi Fi. I went to check in, and was told the only room available was $54.99! When I got to the room, I found I was unable to get on the internet. I called the desk and was told that the complimentary internet was only available in the 'All Inclusive King Room'. So I had to pay More than the advertised price and was not able to get on the internet as was advertised. There was no refrigerator. No coffee maker. No breakfast. I won't ever saty there again.

  • Stayed February 2010, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask nottynurse about Red Roof Inn - Akron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica Clarke, General Manager at Red Roof Inn - Akron, responded to this review
26 April 2011
I offer my sincerest apology for your experience during your last stay. Your satisfaction is very important to us and we are working to prevent anything like this from occurring in the future.

One way we have done this is to remove the banner that caused some confusion and we do offer free wifi in all rooms now. We do offer the microwave, fridge and coffee makers in our superior king rooms.

Your feedback helps us correct problems that may arise from time to time. Thank you for helping us provide a better stay going forward. I am only sorry that it did not happen for you during your last stay. I only hope that you will give us a chance again in the near future.
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Additional Information about Red Roof Inn - Akron

  • Red Roof Inn Akron
  • Akron Red Roof Inn
Address: 2939 S. Arlington Rd., Akron, OH 44312-4717
Price range (per night):* INR3,112 - 5,058

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