I could not believe the way I was treated upon my arrival. I am a Hilton Diamond member and literally was in total shock.
The Men's bathroom was filthy. Actual feces in the toilet and on the floor. I almost vomitted.
The young girl at the front desk was canoodling with what appeared to be the manager. Her name was Katie, I noticed from her nametag. She was more concerned with her cell phone and the computer than with me.
I asked for water, and she rolled her eyes at me and asked me if I was a Diamond member. I wanted to speak to the manager, but he was standing there staring at me with his shirt untucked at the bottom and a loose tie..The guy looked like he hadn't showered for about two days. You could SEE the dandruff falling from his scalp into his beard.
I called later that night for a wake-up call. A girl named Makita answered the phone. I asked for a wake-up call, and immediately she said ok, and hung up! I wasn't even done speaking. I tried to ask for towels and was not given any. Katie at the front desk told me they were in the washer.
By morning time I was worried about eating the breakfast food. Cheryl, the breakfast host seemed nice, but looked like she might have a heart attack.
She was in everyone's face every two minutes and wouldn't leave me alone to eat my food. Which all I ate of course was cereal.
All in all these people are terrible. Katie and the Manager, Jim were the absolute worst. I never felt more disappointed in anyone at a hotel.
I really hope corporate goes there and does something to fix the problem!
I brought my wife with me and we will never stay here again!
- Akron Hampton Inn
