I have to echo the previous review. I'm wondering whether the other reviewer's stayed in a different hotel, because it's certainly not how I found the Bodrum Imperial.
I was initially impressed on arrival, as the bell boy whisked away our luggage and we were offered refreshing cocktails - but I quickly realised that that was about as good as it gets. We arrived on 29th September and were informed at the welcome meeting, that the hotel would be closing on 13th October on our departure.... and boy didn't we know it! The staff spent the entire fortnight closing the place down.
We traveled with our two children aged 7 and 1. We chose this hotel specifically because of the 'family' theme. It quickly became apparent that the hotel was not particularly child-friendly nor safe. My children spent the majority of the time on their backsides due to the treacherous conditions within the hotel, although the pool was particularly dangerous. The main pool is vast, very deep and not particularly well designed. It is also very, very cold even in good weather. The 'helter-skelter' slide is operated occasionally and good fun when in use.
The children's pool is shallow, although once again it is very cold - therefore unsuitable for young children. It is also very difficult to navigate with a buggy due to limited space and you would struggle to fit more than 2 or 3 families around this pool. The pool side is dangerous for toddlers due to slippery surfaces. All pools are clean and well maintained.
The main restaurant offers a separate children's menu and dining area - although this was withdrawn part way through our stay despite a number of children on site?!
Initially I was impressed with the food - both the quality and choice, however it is extremely repetitive, to the point of being offered the same meal 4 times on the run. Once again, the buffet menu was withdrawn during our stay and we were instead forced to order food. The waiting times for the food was excessive, which made mealtimes difficult with young children.
The snack bar offers the same food everyday - pizza, burger etc. The snack bar was only open for the first week of our stay before it was closed completely. Same applies to the beach bar. And a la carte restaurant. And mini-golf. And water sports..... When the snack bar was open, the food was mostly uncovered and of course, swarming with flies!
The staff within the hotel are mostly very friendly, but if traveling with children you will be hounded 90% of the time, especially meal times. They do mean well, but occasionally it would be nice to have a meal undisturbed.
The hotel boasts a Parent and Child room - it contains bottle warmers, microwave, travel cots and steriliser - however despite several requests we did not have any facilities within our 'family' room to heat bottles. The hotel advertise kettles at extra cost, however even after agreeing to pay - we did not receive any equipment to heat bottles. We resorted to running the hot tap in the bathroom to heat baby milk - which was a pleasure during the night feeds.
We had a 2 bed family room. We paid additional for a Mothercare cot, as opposed to a travel cot and I'm glad we did. The room was spacious, but I don't feel that it was 4 star standard. We had an old portable t.v. and one english channel. We had a small fridge, however the hotel do not offer a mini-bar - they don't even supply water to the room!!
The beds are extremely uncomfortable and the bedding was insufficient for the time of year. We spent the final week freeeeeeeeezing at night.
The bathrooms were difficult to use with a baby, due to the bath having a fixed shower screen - I had to stand in the bath to reach the taps around the screen. It was impossible to bath our baby without being in the bath with her.
The maid service is basic, however towels are changed daily. After making a complaint about dirty floors within the room, a fellow guest was given slippers by the hotel rather than a clean floor!
The site offers kids clubs and a creche. My son attended a few of the kids club sessions, however he was often the only child in attendance and therefore he was understandably reluctant to attend. Due to the lack of guests, the clubs seemed to lack structure. The reps organised a variety of games throughout the day, which provided some short term entertainment for children.
The creche's have 2 main sessions per day (10-12 and 1-3). Staff were friendly and the babies who attended seemed mostly content. The site offers a soft play area for babies, however it is outdoor therefore it gets very hot in good weather and very wet in bad weather.
During the evenings, tea time children's entertainment is provided, which commences at 8.30pm and lasts for 1 hour. I did find this a little late for my youngest (1 yr), but my eldest (7 yrs) enjoyed himself. Loud music continues throughout the evening, until midnight - if this isn't your bag then it's essential to make sure your room is not located anywhere near the entertainment. We were in block 7 which is opposite the entertainment area and pool bar - we found the music and late night drinkers made it difficult to sleep until after 1am.
I personally won't be returning to this hotel - during the second week of our stay the hotel was closed down around our ears. Sunbeds/umbrellas were removed, rooms were stripped of furniture, bars/restaurants were closed, yet I paid the same price as customers who's stayed 4 weeks prior and they'd benefited from all of the facilities. I have never felt so unwelcome on a holiday.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC