I stayed in Satsuma in July for 10 days for the first time. I enjoyed so much that I came back for a longer stay in August. And I closed the season in October.

The staff were very helpfull and smiling all the time. They were very keen on customer satisfaction. Whenever we call for help for a taxi, a nearby area search, an extra demand i.e. a towel, kitchen equipment they were very quick to suply it.
I read the negative comment below written by another customer who stayed here only for 2 days during my stay and I believe it was totally wrong.
I suggest this pretty and hospitable hotel for everybody who seeks for something beyond a typical summer hotel. You will feel at home. I will come next summer for a longer stay.
Thank you.
Neslihan Onderoglu
I

I thought that I had entered an alternate universe as my stay at Satsuma Suites progressed. I was so disappointed that I rechecked the TripAdvisor web site and photos to confirm that I was actually in the same place that was reviewed. Let me begin with the staff, although pleasant their ability to help was non existent. The only person who spoke English was not from the area so could not answer any questions. Others when asked about helping with car rental said "just go into town and find a place". When we notified a staff member that we had no hot water in the morning for a shower we got no explanation and found the problem was still not resolved by the evening. Then there was the room. Perhaps it was fitting that the clock was stopped at eleven for our entire stay. The bed was covered with a rough spread with no top sheet. In order to solve the problem I removed the duvet cover to use, it would have been foolish to use the duvet and run the air conditioner at full blast. The furnishings were modern but of poor quality. The outdoor chairs where we had breakfast were raveled which made me rather insecure while seated. When my husband requested orange juice for breakfast he was offered canned orange soda. Although the website photos confirmed we were at the Satsuma Suites the experience was dismal and in no way comparable to what others have described.

We spent 4 days at Satsuma, I really liked the place. The ambience is very relaxing, the music at the pool side is perfect, the breakfast is very delicious, it is really above the average hotel breakfasts. The most I like at breakfast is tastefull tea and I found it there. The rooms are very clean. The staff is very friendly and helpfull. I think one word that is suitable for the hotel is, peace. If you are looking for a peacefull environment, Satsuma is the correct place for that. Sea is a short walk away, there are lots of beach restaurants there but Denizkizi Restaurant and Beach is the perfect one for sea and sun.

After a very busy time in Istanbul we arrived at Satsuma to an immaculate hotel that is very well maintained and full of very professional and friendly staff. The garden really is a hidden gem and breakfast by the pool in the morning was just perfect. Close to Bodrum itself but well away from it's madness, Satsuma is a five minute walk from probably 30 restaurants and cafes right on the waterfront. The rooms are a good size and very clean with great air-conditioning; appreciated in the heat of the Bodrum summer.
Highly recommended.