We arrived at the hotel at 2am, to be told that our sea view room which had been booked and paid for was unavailable due to an air conditioning fault. We were shown to another room, which was dark and very basic, with a window blocked with trees with no natural light, felt like we were sleeping in a coffin! the next morning, we demanded the sea view room that we had paid extra for, and were shown to an adequate room with stunning views of the bay. The rooms are basic travelodge rooms, nowhere near 5*.
The whole week we were there, non of the floors were cleaned in our room, the bath had to be cleaned out by us, the air conditioning only worked if you wanted hot air and the pillows were like resting your head on stone.
The food was always served luke warm, in a restaurant that was set out like a 1950's butlins camp, long rows of tables to seat approx 20. The choice of food was varied, but any hot food was generally unappetising in its appearance and fairly basic and nowhere near 5* food in any country. The salads were fine, but you can only eat so many salads during a weeks stay.
The outdoor pool was unheated and unusably freezing, although looked well maintained.
The staff with a couple of exceptions were disinterested in the guests. Many times while waiting at the bar to be served the staff were either absent or on mobile phones. The reception staff were particularly unhelpful about any issues raised.
Mini bar too overpriced, 3 euros per can of coke.
In general the hotel was reasonably well kept, although again nowhere near 5*
BEWARE OF THE LATE CHECKOUT OFFER
Our transfer to the airport was due at the hotel at 11pm we were due to checkout at midday, we asked about the late checkout offer which was advertised on the information sheet handed out by the hotel, with no mention of charges. We were offered our room until 6pm for 25 euros, up till midnight would be 90 euros. These charges were not mentioned in the hotel information, nor when we booked through a UK travel agency, the reception staff were totally unhelpful and very difficult to deal with.
Bodrum itself is set in a stunning bay, although tourist shops very overpriced. Bodrum is fine if you want a seaside resort holiday with lots of bars and restaurants.
Airport incredibly expensive and over crowded, women and children having to sit on floors due to inadequate seating and too many flights departing at one time, restaurants at airport unbelievably overpriced, can of coke 5 euros, doner kebab and chips with a can of coke, 27 euros, small bottle of water 2.5 euros. Eat well before you arrive at the airport!!! Wait until you board the plane before buying drinks.
The whole experience of the hotel and airport left me and my husband feeling as if we had been severely ripped off. We have stayed in 2* hotels in Sri Lanka with better food, service and facilities than this hotel and airport. Unfortunately, it will be a long time before we even contemplate returning to Turkey, and certainly never to this hotel.
Room Tip: Always demand a sea view room on arrival otherwise your room will lack any form of natural light!!
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC