Being a worldwide traveller you are looking for a good Hotel to stay and at the end as a Customer you want answers not excuses.

Pro's
Location on the Financial Area
Food acceptable but quite expensive if you compare with the Excellent Restaurants that you will find on the adjacent mall, Good for the breakfast(if is included) expensive for the dinners skipped.
Transportation from the Airport good but as well expensive vs. the regular prices.

Cons
-Rooms quite outdated and the maintenance is quite deficient.
-Service Awful specially from the front desk they need a lot lot of training.
- is the place for the people that wants to be on sexual tourism so is a shame that you are paying for a decent Hotel and you will see on the Lobby the amazing amount of ladies that is going there for other purposes.

You have the option of the Holiday Inn a few meters away and a reduced price and same rooms.

I have an issue with one promotion with the priority club they offer me extra points and at the end due to one confusion of their personnel they use as a pretext the paid voucher so they scam me the points and the nights be careful.
I approach the Customer service from Priority Club and they only give you pretexts not solutions.

The Funny issue is that I use the same vouchers 2 weeks before on the Intercontinental In Cairo and I do not have absolutely any problem.

I decided to book a room in this hotel for my wife's birthday. I didn't expect too much from this hotel since we usually stay in their sister hotel - Holiday Inn Galleria.

The Good
- Since we got a Club Room, check-in was fast. They have a separate check-in counter for guests staying in the Club floors.
- The room was well maintained and up to date with welcome fresh fruits.
- The linens and towels looks and smells clean
- The hotel is directly connected to Robinsons Mall, where it has shopping boutiques, restaurants and movie house. If you forgot to pack something, just go down and but it from the mall.
- During breakfast, the waiter provided my wife with a free fruit platter since it was her birthday. Upon check-out, the front desk personnel insisted that we be assisted by one of their staff in carrying our bags. Upon reaching the ground floor, they gave my wife a take home cake also for her birthday. We really like this.
- We will definitely recommend this hotel to all our friends.

The Bad
- The hotel is sharing the pool area with its sister hotel - Holiday Inn. This area needs updating.

The Crowne Plaza and sister hotel the Holiday Inn next door are located next to the Galleria shopping Mall and 300 metres from the Asian Development Bank ( ADB) in Manila. The trouble is that the ADB gives them so much business that they don't need to try.

The rooms in the Crowne Plaza are big.... but need updatin. They look like they have not been decorated for well over ten years. You get a real 80's feel. Nothing is wrong, you just feel you are paying too much for something that is outdated. Shabby is a good word to describe the hotel. The Galleria Mall is fairly down market and there is very little to do around the hotel if you are not visiting the the ADB.

I stayed here for one night on a business trip due to business meetings in the area.

I had called the night before to organise a car to pick me up at the airport, however on my arrival there was no car. The hotel service at the airport after checking my booking form several times, organised a car with driver through Avis for me. Considering there was no car, it was organised quite quickly, and was off to brave the Manilla traffic.

On arrival at the hotel, the front desks ladies advised their system was down, even with my priority card number they could not find my booking, they used my booking form to find my room and rate. Surprisingly even though my booking was made through PriorityClub they had not added my PriorityClub number to the room, anyway it all worked out.

Had the King Executive which is a very large room, large bathroom, desk etc. All was good in the room. Hotel is joined to a mall, which was very convenient when I found that my shampoo had entirely leaked in my bag and needed to buy more!

Breakfast was a large breakfast buffet, good quality food and selection.

After my meetings I asked the hotel to organise a car to the airport, and was quite disappointed when they organised an old, smelly taxi. There were 3 of us going to the airport and we were squashed in the back, peak hour traffic, and smelling oil or some head dizzying fumes that was coming from the engine.

Overall the hotel is in a good area for business, and overall experience was quite good. Would stay here again.