I was a regular guest for many years until last April 2010. I always book a family room, my wife and 2 children meet me at the hotel after my travel from Australia. All the staff at the hotel know me by name also my wife and children. My wife checked in and lodged a 3000 peso deposit. I arrived around 7pm and wnt to the front desk. I was told that my wife was upstairs already with the children but could I pay for the room. I gave them my Visa card but this is usual.We went out for a meal, returned at 10pm and went to sleep. At 1.30pm the phone went, it was the staff downstairs who said we needed to pay extra as it was not a family room, that an additional 1900 peso was required.I went downstairs and asked why they had phoned, the time etc. Asked for the manager who I knew and he resolved it by saying that they would reduce the room rate to 3000 pesos. This was 400 peso more than the normal rate. Went back to my room, went to the toilet but no toilet paper. Phoned downstairs who said I was in a normal room and not a family room hence no loo paper. After flying all day, being woken up in middle night, asked for more money, given a smaller room ,beware! I no longer stay here and enjoyed the service and meals at the Swagman hotel so much I will be my hotel of choice. Las Palmas is average,internet and meals overpriced,staff are blunt!
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