While reading many bad reviews of this hotel, I do think if the guest is willing to stretch the budget for a few more dollars, you will get a clean, and comfortable room. The hotel is not locating at any dogdy areas as claim as there are such areas from Europe to China as well. The back streets are all well lighted up and I felt save.There's always a hotel security standing outside the hotel, instead of hidinng behind the glass door to enjoy the air condition.

I came to this hotel for the spectacular golden view of the twin tower. I was in KL for a week ,staying at the Sheraton Imperial but I choose to spend the next 3 days at this hotel. The hotel is surrounded by the old charming residential area, as well as eatery places of all varieties. It's a location with unassuming gesture of KL people and you don't need to flash your branded swim trunks or LV bags to show that you are the socialites or pretentious rich, It's a down to earth neighbourhood which was extablish in the 70s. It's a character that brings you back to Kuala Lumpur city in the early 70s, but with a spectacular view of the KL twin tower.

The room:
I make the booking for club room via internet, just a few hours of my arrival. I could not get the room ending '5' as it has a perfect view of the twin tower. However, the malaysian receptionist(start with 'z' I think) told me that she would try to book the room for me the next day. Gloria and the other Sabahan staff were courteous .

The room is clean, had issue with the air condition and shower head but the problems were rectify in less than 30 minutes. The maintenance left with a smile and 'wish you a pleasant stay, sir.'

I moved to the room with the twin tower view the next day in late afternoon and I extended one more day. Extra towels and toothbrush are upon requests and I have no problem with that.

The service:
the moment I arrived, I was greeted with a warm smile from the Bangladeshi bellboy. The receptionist, Gloria, acknowledging my arrival upon entering the door, with "welcome to Citrus Hotel'. Overall, the ambiance is genuinely hospitable, and friendly, unlike those superficial greetings from some 5 star hotels. I gave a good tips to the bellboy for being courteous and polite.

Club floor is a little disappointing in terms of the beverages provided. Previously, the assorted Dilmah teas were served but now, it's only Liptons and not so tasty coffee. Again, the service was good. The staff even told me that she would be back in a few minutes when she needed to go to the office downstairs.

Housekeeping service is swift and prompt. I asked for extra pillows because I prefer firmer pillows and it was delivered with a smile. Extra tooth was also given as it was given only one tooth brush.

Improvements and suggestions:

Cut fruits are soaked with sugary syrup as they were sweet outside and bland inside. Tea and coffee are quite diluted. Omelette were cooked and left at the egg station and not able to make all egg white omelette as per staff. It was alright for me as there's no point to be greeted with 'good morning' and starting my day with 'bad morning.'

Water pressure is not strong for shower and some water leaked out from the faucet when using the shower head. A better toilet paper perhaps on the club floor as the existing one was quite rough.

Air condition seems to be cooler at the corridors comparing with the club floors or the room. Something to look into for the next renovation perhaps.

A better towel supplier perhaps as the towels are not bleaching water and it could due to the water and lack of detergents.

Overalls:
1. good value, go for club or executive room as it is worth the money in terms of comfortability.

2.Book directly on the hotel web site for better deal.

3. better wi fi on smart phones on 9th floor and good wi fi for laptops.

4. yes, I highly recommend this .

Not usually one to write reviews and things, but felt I wanted to come on and defend this hotel after the number of bad reviews I'd read!
Stayed here for two nights at the start of February and had a terrific stay- staff were very friendly and helpful, smiles all round with no problems at check-in or check-out! Our room was very large and bright, quiet, clean and had everything we would have expected (except maybe a hairdryer!).
Breakfast was good, lots of choice though I echo the recommendations to get there earlier earlier, slimmer pickings at 10am, but still enough to eat,
Location is fine- 5 minutes easy walk to Sultan Ismail Light Rail, 2 minutes to a couple of small 24-shops and some restaurants (though very much 'local' places, nothing particularly Touristy/Western if that's what you are after!)

Yes, the hotel is in places a little bit rough round the edges, and but for the price I think its a good deal!

I stayed in the Citrus Hotel for 2 nights. The hotel is located at a quiet place outside downtown KL. The staf is friendly and helpfull. The rooms are good. Breakfast is ok, you have plenty to choose from. For diner it is best to go outside and look for a foodcourt. It will tast much better and is much cheaper. Rooms have free Wifi.

Spent 2 nights here with my son. Chose it because it was a budget hotel as we had booked 4* elsewhere and wanted to save a few dollars. The room was very small and basic, bit disappointing really, but we had a good view of the Petronas Towers. Breakfast was basic, but the 'power lunch' @ about $3 Au was ok. The location is not so good, being a red light district, nowhere really to eat and away from tourist areas. There was a night market nearby with cheap items and clothes, but it was dirty and smelly. Hotel is ok if you're on a budget.