Seri Pacific Hotel - Reviews, Photos - Excellent hotel but forgot to take noted remark by patrons online booking.

elburnz

Pulau Penang, Malaysia

1 review

4 helpful votes

“Excellent hotel but forgot to take noted remark by patrons online booking.”

Reviewed 15 February 2012

4

people found this review helpful

I'd stay at Seri Pacific during the CNY celebrations. It was an awesome hotel and I had a very pleasant day staying there. very convenience since PWTC mall is just across the road. Morning breakfast is the best so far compared to other Hotel I stayed in. The room was nice tho.

I booked the hotel from Agoda and in the remark section i request for higher level with KLCC and KL tower view but sadly when I checked in, they didn't take note about the the request therefore I got a room with a back of the hotel building. I did asked whether is there any other room available but the receptionist said all room is fully booked. Although he did give me 1 hour extension to check out the next day, it didn't make me happy enough because as for a 5 star hotel, tho it's a minor remarks they should take note of that.

I surely will be staying here again when I'm in KL but please do take note about the remarks in agoda like other hotels. :)

Room Tip: Request for higher level with KL view.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

17 April 2012

Thank you very much for your feedback and comments

I am glad that you had a good stay with us however, I do apologize for the inconsistency in the services rendered in particular for the details of your reservations. Indeed, we should try to accommodate to all guests request where possible. I have spoken to the Front Office Manager on this matter and a review of our procedures have been made to ensure that such requests are taken into consideration at reservations point.

Thank you for your feedback and we look forward to welcome you again soon to experience the improved services

Halim Merican - GM Owning Company

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Alex P

Manila, Philippines

Senior Reviewer

7 reviews

Reviews in 3 cities

1 helpful vote

“Excellent place to stay in”

Reviewed 13 February 2012

1

person found this review helpful

Great place to stay in, my friend and I stayed here for 2 nights/3 days. Rooms are more than enough for two people. Very clean, everything is awesome & great view of the city. I can see Petronas from my window. The facilities are awesome specially the massage area. Great food, great staff very accommodating. Highly recommended!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

17 April 2012

Thank you very much for your comments and valuable feedback.

I am glad and happy to know that you have had a great stay with us recently. Its feedback like this that make my team to perform better and alo to ensure that all our guests needs are taken care each time our guests stay with us.

Looking forward to welcome you back soon

Halim Merican - GM Owning Company

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RZ14

Kuala Terengganu, Malaysia

2 reviews

2 helpful votes

“Nice rooms with good location”

Reviewed 10 February 2012

1

person found this review helpful

Hotel Seri Pacific has very nice and well-appointed rooms. Each room has its own iron and ironing board, so you don't need to call housekeeping for one each time you want to iron your clothes. This is the only hotel so far that I have come across that leaves decaf Nescafe sachets and fresh cream in the mini bar. Booking online gives you really great deals. The hotel is also conveniently located near the Light Rail Transit line (5 minutes' walk away) and opposite the hotel is a shopping mall where a variety of food outlets are available, should you tire of overly priced hotel food. Hotel staff are warm and welcoming, and food from the a la carte menu was generous and tasty, the buffet breakfast would do better with a wider spread.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

17 April 2012

Thank you very much for your comments and feedback.

I am glad that you have had a good stay with us. I will be discussing with the Food & Beverage team and the Chef to improve on our breakfast spread.

Thank you once again as such feedback will allow us to improve our standards and services. We look forward to welcome you back soon.

Halim Merican - GM Owning Company

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Nimuh

Reviewer

3 reviews

Reviews in 2 cities

2 helpful votes

“Awesome Holiday”

Reviewed 8 February 2012

2

people found this review helpful

An awesome place to stay...
Very comfortable..
Perfect service..
Near from mall..
Near from MRT..
Great view of petronas... no view of kl tower from our room because one hotel is blocking the view...
all i can complain is their poor wifi in rooms and lobby...

Overall it was a nice and awesome stay..
I would reccomend this hotel and I reccomend you to come back... =]

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

17 April 2012

Thank you very much for your comments and valuable feedback.

I am glad that you have had a great stay with us. Appreciate the point that you highly recommend this hotel. Comments such as this will definitely make our staff work harder to please our guests.

Thank you and looking forward to welcome you back soon

Halim Merican - GM Owning Company

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TripAddictBD

Dhaka

Senior Reviewer

6 reviews

Reviews in 3 cities

8 helpful votes

“Nice Hotel with Good location”

Reviewed 7 February 2012

3

people found this review helpful

Hotel Seri Pacific was better than my expectation. I needed to stay at KL for 1 night before going to Langkawi and thats why was looking for a medium cost hotel. The choice was perfect. Just opposite to the Hotel is a very good market. Mcdonalds, KFC is just in front. All kinds of shops are available in this big market.

The Hotel rooms are very large. Staffs were very friendly. During checkout, I forgot to take one T-Shirt which I collected in perfect condition after returning to KL.

I stayed at Traders Hotel after returning to KL. Traders is a Great hotel & taking no credit away from Traders, If I just think about the "Value for Money", I would choose Seri Pacific.

Room Tip: Choose higher floor

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

17 April 2012

Thank you very much for your comments and feedback.

I am very happy that you have had a great stay with us and that our services exceeds your expectations. Comments like this will definitely encourage the staff to do better in the future.

Looking forward to welcome you back to the hotel and thank you

Halim Merican - GM Owning Company

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Seri Pacific Hotel reviews

Seri Pacific Hotel – reviews, photos

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