I booked 2 standard rooms through the AsiaWebDirect site without any idea of the condition of the rooms. The only reference I had was some photos of the rooms found in the hotel website and I thought the rooms looked ok. To my horror, the rooms were way below my expectations for the price paid although it is a 3-star hotel because I have stayed in a better 3-star hotel before. I took the twin room while my parents took the double room. My experience of the room allocated to me:
1. There were small cockroaches crawling, especially around the dressing table.
2. The wooden wardrobe was falling apart and the hangers inside couldn't hold my clothes for more than 2 seconds! They kept dropping to the floor so I gave up on hanging my clothes.
3. The small fridge looked like it was at least 20 years old.
4. The carpet was stained.
5. Sofa set was the old rattan type (prob. from 20 years ago too!) and the cushion cover had faded in colour and had a faulty zip.
6. The air-conditioning was not cold at all despite putting it on 'high' mode' and there was no way of controlling the temperature in the room apart from selecting 'low', 'medium' or 'high'.
I informed housekeeping of the cockroaches but was told they have placed insecticides but the cockroaches just wouldn't go away. I asked for the insecticide spray but they did not have one. The technician was sent for the air-con but there was no difference in the temperature. I eventually got a change of room after my second call to the reception counter.
No difference in the condition of the "new" room allocated to me on the same floor except that the air-conditioning worked this time round. Both the first and second room allocated to me faced the main road which was very very noisy even late at night/early morning causing me sleepless nights throughout my stay. Somehow the windows could not keep the noise out.
My parents' double room was in a slightly better condition despite a couple of small cockroaches. In addition, the double (queen? or king sized bed?) was sinking in the centre making it uncomfortable to sleep in. As their room was not facing the road, it was much quieter.
Upon checking out, we complained about the condition of the rooms to the reception and asked if they had any plans to renovate the rooms. We were then told that they had newer, renovated rooms on the upper floors at just slightly higher prices than what we paid for the standard rooms. If only we had been told earlier, we would have had a much more comfortable stay.
While the location of the hotel is excellent (near a shopping centre, many eateries, and a train station for easy travel), the standard rooms are not to be desired for. The hotel can do with a major overhaul of its old unrenovated rooms and also a better buffet breakfast menu. Please ask the hotel for the better rooms before booking.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC