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The Plaza Hotel Kuala Lumpur – reviews, photos

3.0 of 5
Tiong Nam, Jalan Raja Laut, Kuala Lumpur 50350, Malaysia
Hotel amenities
The Plaza Hotel Kuala Lumpur
Ranked #131 of 188 hotels in Kuala Lumpur
3.0 of 5 stars 9 Reviews
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9 reviews from our community

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Phuket
2 reviews
1 helpful vote 1 helpful vote
“It's what it is...good value”
4 of 5 stars Reviewed 20 January 2012

I have stayed in dozens of hotels just like this all over Asia and they are a thing in their own right. Functional, a little tired and nothing special. However this is reflected in the price and the price is right for what you get. The location is OK, not great but not a hindrance either, the staff were friendly and helpful and the room was clean, well lit and well ventilated.
The in-room free wifi worked just fine without any fuss or extra effort.

Room Tip: To head into town, turn left as you exit the hotel and walk to the traffic lights, that's a dire...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
“Horrible”
2 of 5 stars Reviewed 20 August 2011

This hotel is very dirty, rooms are olds and unconfortables! Very expensive for this kind of hôtel.

  • Stayed August 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Kuching, Malaysia
Senior Contributor
24 reviews 24 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Not a recommaded hotel for sight seeing”
3 of 5 stars Reviewed 30 September 2010
4
people found this review helpful

If u just look for a cheaper hotel with value and just for the shake of one night stay, this might be a right choice. No sight seeing or shopping mall nearby. Mostly local and quite an unsafe area to walk alone. The most scenetic is the SheMale centre just located at the back of the hotel.

  • Stayed September 2010, travelled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Italy
Senior Contributor
38 reviews 38 reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
“it's not bad,but not that great”
3 of 5 stars Reviewed 6 August 2008
1
person found this review helpful

We stayed in this hotel for 3 nights in two different rooms.
Our first room was big, partially cleaned (they forgot to clean some rubbish from previous customers on top of the table), with a carpet a little bit too old. Some insect and one (little) cockroch in the bathroom (but you can see huge ones in the streets near the hotel). The rest of the room was clean. One big problem for me was the bed: In that room the double bed was sagging in the middle and, the despite I slept 14 consecutive hours, I woke up with a terrible backpain. Another thing I found very unusual: Despite I gave my credit card details for booking the room, They requested my credit card as a security deposit; Because my card did't work in their machine (but it was working everywhere else) I had to give a deposit nearly double of the price of the room. So, when i check out I had to bring with me an unplanned amount of malaysian cash to the airport, and how could I get rid of this cash? I had to change it in the airport, paying also a commission.
The second room we stayed (we came back few days after) they gave us a room for smokers, which was of course smelly of cigarettes butts; And they said that was the only available (and personally I didn't believe so) and they couldn't change it.
Even say all these negative aspects I have to say that the staff was corteous and the breakfast very good.

  • Liked — Breakfast
  • Disliked — Unconfortable broken bed
  • Stayed July 2008, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Singapore, Singapore
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Worst rooms I've ever stayed in!”
1 of 5 stars Reviewed 22 June 2008
1
person found this review helpful

I booked 2 standard rooms through the AsiaWebDirect site without any idea of the condition of the rooms. The only reference I had was some photos of the rooms found in the hotel website and I thought the rooms looked ok. To my horror, the rooms were way below my expectations for the price paid although it is a 3-star hotel because I have stayed in a better 3-star hotel before. I took the twin room while my parents took the double room. My experience of the room allocated to me:

1. There were small cockroaches crawling, especially around the dressing table.
2. The wooden wardrobe was falling apart and the hangers inside couldn't hold my clothes for more than 2 seconds! They kept dropping to the floor so I gave up on hanging my clothes.
3. The small fridge looked like it was at least 20 years old.
4. The carpet was stained.
5. Sofa set was the old rattan type (prob. from 20 years ago too!) and the cushion cover had faded in colour and had a faulty zip.
6. The air-conditioning was not cold at all despite putting it on 'high' mode' and there was no way of controlling the temperature in the room apart from selecting 'low', 'medium' or 'high'.

I informed housekeeping of the cockroaches but was told they have placed insecticides but the cockroaches just wouldn't go away. I asked for the insecticide spray but they did not have one. The technician was sent for the air-con but there was no difference in the temperature. I eventually got a change of room after my second call to the reception counter.

No difference in the condition of the "new" room allocated to me on the same floor except that the air-conditioning worked this time round. Both the first and second room allocated to me faced the main road which was very very noisy even late at night/early morning causing me sleepless nights throughout my stay. Somehow the windows could not keep the noise out.

My parents' double room was in a slightly better condition despite a couple of small cockroaches. In addition, the double (queen? or king sized bed?) was sinking in the centre making it uncomfortable to sleep in. As their room was not facing the road, it was much quieter.

Upon checking out, we complained about the condition of the rooms to the reception and asked if they had any plans to renovate the rooms. We were then told that they had newer, renovated rooms on the upper floors at just slightly higher prices than what we paid for the standard rooms. If only we had been told earlier, we would have had a much more comfortable stay.

While the location of the hotel is excellent (near a shopping centre, many eateries, and a train station for easy travel), the standard rooms are not to be desired for. The hotel can do with a major overhaul of its old unrenovated rooms and also a better buffet breakfast menu. Please ask the hotel for the better rooms before booking.

  • Liked — Location
  • Disliked — Condition of the rooms and buffet breakfast
  • Stayed June 2008, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about The Plaza Hotel Kuala Lumpur

  • Plaza Hotel Kuala Lumpur
Address: Tiong Nam, Jalan Raja Laut, Kuala Lumpur 50350, Malaysia
Price range (per night):* INR2,898 - 3,177

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