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PARKROYAL Kuala Lumpur – reviews, photos

4.5 of 5
Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Hotel amenities
Special offer
10% off room rate
PARKROYAL Kuala Lumpur
Ranked #17 of 188 hotels in Kuala Lumpur
4.0 of 5 stars 777 Reviews
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777 reviews from our community

What travellers say about this hotel
  • Orchid club(43)
  • Park royal(42)
  • Sungei Wang(33)
  • Very good(32)
  • Times Square(28)
  • Shopping centres(27)
  • Buffet breakfast(25)
  • Deluxe room(24)
  • Pool area(21)
  • Friendly and helpful(17)
Traveller rating
    299
    328
    95
    40
    15
Only show reviews for Family (198) | Couples (288) | Business (79)
Date Rating
Colombo, Sri Lanka
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Good convenient location”
4 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

I stayed in a deluxe room for 7 days. Room is good, clean, comfortable & has everything required. May be a bit smaller compared to some of the city hotels I have been to. I saw a superior room as well. It was compact but ideal for a short stay as it was cheaper. Pleasant & friendly staff.
The best thing about the hotel is the location. We went on room only & never had meals from the hotel. Just as you get out there are plenty of eating places with all types of cuisines. So its a waste to have food from the hotel when you can enjoy a variety of food.
There are different types of Malls (sungei wang, BB Plaza, TimesSqaure, Low Yat Plaza etc) which can be reached within 2-10mins of walk. So you really dont need to go to any other malls as all those malls have everything what others have. It was only to go to China Town that we used the Monorail and it took only about 20mins.

Room Tip: Consider going to a deluxe room if you are spending more time at the hotel as the superior rooms are...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask PP79 about PARKROYAL Kuala Lumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
“Excellent Hotel in Fantastic Location”
4 of 5 stars Reviewed 7 February 2012
2
people found this review helpful

We have stayed at the Parkroyal KL for three years in a row and would definitely come back again. Singei Wang shopping mall is right across the road and everything else within short walking distances. Breakfast at hotel was great. Rooms were clean and serviced daily. My son was sick during our stay in KL and staff were extremely helpful in providing extra linen, towels etc. If you are in need of a doctor, there is an excellent one located in the hotel. We travelled as a group of seven and we all highly recommend this hotel.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Langkawi2010 about PARKROYAL Kuala Lumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Perfect location and great rooms”
4 of 5 stars Reviewed 7 February 2012
3
people found this review helpful

Like the title states, perfect location, close to everything! Shopping malls at your doorstep and street food just a 10minute walk away down jalan alore! Great pool on level 6, rooms were nice and clean and service was great! Beds were a bit hard tho! But we would stay at this hotel again!

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Mudburger about PARKROYAL Kuala Lumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharmini Moganasundram, Manager at PARKROYAL Kuala Lumpur, responded to this review
15 February 2012
Dear Sir/Madam,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at Parkroyal Kuala Lumpur, your Trusted Local Companion.

Thank you for all your lovely comments towards our hotel rooms, and swimming pool, and YES, our location is indeed excellent.

Parkroyal Kuala Lumpur prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us.
Thank you.

Sharmini Moganasundram - Hotel Manager
sharmini@parkroyalhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Perfect Location”
4 of 5 stars Reviewed 5 February 2012

This is a belated review given that our stay was some 10 months ago. We stayed in this hotel as a family of 4 for 3 days. It is located very close to 6 shopping centres of various quality and size. We stayed in one of the upper floors. The room had everything that we needed with the only criticism being that the rooms are very dated and in need of a refurb. The hotel has an excellent outdoor pool and sun bathing area with modern furniture making it a nice place to stay a few hours and relax. The main restaurant on the ground level served a fanatastic selection of western and asian dishes.

The buffet breakfast was extensive and pretty much offerred most of what you would ever want to eat for breakfast. Really enjoyed this. The staff were also friendly and courteous.

I would recommend this hotel if you are after a nice place to stay that is convenient to good shopping.

  • Stayed April 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask CDATFamily_4 about PARKROYAL Kuala Lumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharmini Moganasundram, Manager at PARKROYAL Kuala Lumpur, responded to this review
15 February 2012
Dear Sir/Madam,

Thank you for taking the time to share your feedback on TripAdvisor, and for choosing to stay at Parkroyal Kuala Lumpur, your Trusted Local Companion. You have taken time to write your review despite the fact that your stay was 10 months ago. I truly appreciate your gesture.

Thank you for all your lovely comments towards our hotel, associates and breakfast selection.

Parkroyal Kuala Lumpur prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us.
Thank you.

Sharmini Moganasundram - Hotel Manager
sharmini@parkroyalhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
1 review
2 helpful votes 2 helpful votes
“Outstanding hotel,great customer service and best location”
5 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

my husband and I stayed here for 10 nights in january and was very pleased with our choice.
The room rates was very reasonable for a hotel of this standard. from the time our taxi arrived outside the hotel the service was great. The entrance was very modern and clean and our room which was the deluxe had enough space and was also clean. my only little complaint was it wasnt suitable for me with the shower in the bath, but they do have rooms with separate showers. the staff were very friendly with great customer service. we had room service and the food was fantastic the presentation was also fantastic.This hotel aims to please the customers. It was my birthday during our stay and they gave me a suprise complimentary birthday cake and birthday card (which tasted really good). location is so
central. we stayed at Westin before which also was a nice hotel but the location here is even better. the hotel has a pool, massage centre resturants, lounge and bar with live music open till late what more could you ask for. We highly recommend this hotel to everyone and will be returning ourselves.

Room Tip: deluxe room for more space or orchid rooms if you need shower separate from bath and higher floor
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Diane1811 about PARKROYAL Kuala Lumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharmini Moganasundram, Manager at PARKROYAL Kuala Lumpur, responded to this review
15 February 2012
Dear Sir/Madam,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at Parkroyal Kuala Lumpur, your Trusted Local Companion.

Thank you for all your lovely comments towards our hotel and associates. Parkroyal Kuala Lumpur prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us.

If there is anything we can do to make your future stay better, please do not hesitate to contact me directly. It would be our pleasure to welcome you again to Parkroyal Kuala Lumpur.



Thank you.

Sharmini Moganasundram - Hotel Manager
sharmini@parkroyalhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about PARKROYAL Kuala Lumpur

  • Parkroyal Hotel Kuala Lumpur
  • Kuala Lumpur Parkroyal Hotel
Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Price range (per night):* INR4,291 - 11,369

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PARKROYAL Kuala Lumpur
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