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Carcosa Seri Negara – reviews, photos

5.0 of 5
Taman Tasik Perdana, Kuala Lumpur 50480, Malaysia
Hotel amenities
Carcosa Seri Negara
Ranked #45 of 188 hotels in Kuala Lumpur
4.0 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    23
    5
    4
    1
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Date Rating
Ampang
Senior Contributor
25 reviews 25 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Superb ambience but poor service!”
3 of 5 stars Reviewed 29 January 2012

Just came back from high tea with my mother. The place is superb, so green and quiet in the middle of the busy KL city.

They serve 2 types of set meal i.e. the English and Malay set with variety choice of tea. All for a price of RM65++ per pax.

Unfortunately, the taste was not good at all !

The service was very poor as compared to other hotels or even other dining places. There were not many customers as it was a rainy Sunday. Very disappointing.

However, this will not hinder me from hanging out at Carcosa because i definitely love the ambience!

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManagerCSN, Front Office Supervisor at Carcosa Seri Negara, responded to this review
6 February 2012
Thank you for having taken the time to give us your feedback.

I am heartened to note that you had a generally pleasant visit and have made a note of the point you have mentioned therein, relating to the High Tea experience. Please accept my apologies for the inconveniences you experienced as a result of these shortcomings. They have been identified to the manager concerned for the necessary rectification.

Feedback from guests is invaluable to us as it allows us to continually monitor and improve our service standards to our guests and I sincerely thank you for your comments.

We look forward to welcoming you to back to the Carcosa Seri Negara in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
“Loved staying here.”
4 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

Most of the reviews here seem to be about afternoon tea as opposed to stays at the hotel. We stayed here for 2 nights and loved every minute. The site is two properties Carcosa and Seri Negara. Carcosa is shut for renovations but is not close enough to the Seri Negara to interfere with a visit. This is a small, very special property as a former government building with a colonial history. It needs a make over, a little frayed around the edges with a few fittings needing replacement and a touch or paint. It is nevertheless a wonderful building, with staff to match. We stayed in the Kinabalu Stately Suite, huge rooms, huge verandah with table and chairs and loungers. The bathroom was adequate but needs most attention and a deep clean. Why stay here?- well for now its pretty unique in KL as older style upmarket colonial property. It is a little away from the city centre, but taxi's are cheap and pretty to arrive, take a cab to the nearest metro rather than battle the city centre traffic. Its grounds are also beautiful. We did not eat evening meals here, but breakfast on the verandah, cooked to order, was delightful. The rough edges from its age are more than compensated for by the overall experience, sooner or later it will close for refurbishment, the adjoining building already awaits permissions for work, no doubt it will be closed for some time when it does and emerge beautiful but more expensive- go now.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kuala Lumpur, Malaysia
Top Contributor
82 reviews 82 reviews
Reviews in 46 cities Reviews in 46 cities
49 helpful votes 49 helpful votes
“Return visit - quite disappointing”
2 of 5 stars Reviewed 8 November 2011
1
person found this review helpful

We re-visited Carcosa for High Tea 7 months after our first visit; we enjoyed it so much first time around that we were really looking forward to it. This time it was very busy and there was a large group of noisy Australian tourists who were happily shouting across the Veranda to each other which completely killed the ambience. This is of course somewhat out of the control of the hotel, but pretty much ruined our visit.

As before, the food was not spectacular but there were also some poor items such as the bland trifle, tasteless and undercooked walnut tart and very ordinary sponge cake served in a paper cup. The crockery has also been changed to plain white cups and saucers so it didn't really feel like a special tea service at all.

Overall a bit of a let down, particularly at RM60++ per person. We had considered Carcosa as a special place for us to go for a bit of peace and quiet, but now can't really see us expending the time, effort or money to return.

  • Stayed November 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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KL
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Gluten free teas!”
4 of 5 stars Reviewed 7 November 2011
1
person found this review helpful

The Carsosa is a wonderful place to have afternoon tea in Kuala Lumpur. The setting is sublime and the tea is plentiful and delicious.

They cater for vegetarians and you can easily while away a few hours on the terrace. Just don't have a big lunch before you go!

On our last visit I was especially impressed as they produced a gluten free tea set for my husband who has coeliacs disease. It is best to reserve this 48 hours in advance, although in our case even with the bank holiday disruptions their chef managed to rustle up some tasty gluten free treats.

If you live in Malaysia this is the place to bring visiting relatives, especially your mum!

  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
Top Contributor
83 reviews 83 reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“A place to impress your guests”
3 of 5 stars Reviewed 28 August 2011
2
people found this review helpful

British colonial house with classy indoor and rustic outdoor sittings for afternoon tea. We can choose between traditional english tea menu or malaysian menu. The tea selection is modest and contains the ususal items. The quality of pastries served is at best mediocre. Although the waiters are helpful and attentive, it seems that they are not well-trained to serve traditional english afternoon tea. If you like to enjoy a cup of tea in a peaceful colonial setting, this is right place to be. However, the quality of the pastries alone is difficult to justify the hefty price of RM60++ per person.

  • Stayed August 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Carcosa Seri Negara

  • Carcosa Seri Negara Hotel
  • Carcosa Seri Negara Kuala Lumpur
Address: Taman Tasik Perdana, Kuala Lumpur 50480, Malaysia
Price range (per night):* INR18,948 - 21,456

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