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Vistana Hotel Kuala Lumpur – reviews, photos

3.5 of 5
9 Jalan Lumut, Off Jalan Ipoh, Kuala Lumpur 50400, Malaysia
Hotel amenities
Vistana Hotel Kuala Lumpur
Ranked #74 of 188 hotels in Kuala Lumpur
3.5 of 5 stars 73 Reviews
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73 reviews from our community

    Trip type
Traveller rating
    4
    33
    20
    12
    4
Date Rating
Ho Chi Minh City, Vietnam
Senior Contributor
35 reviews 35 reviews
Reviews in 15 cities Reviews in 15 cities
33 helpful votes 33 helpful votes
“Full of disappointment”
2 of 5 stars Reviewed 8 February 2012
2
people found this review helpful

Our company made a new-year trip to Kuala Lumpur to relax and enjoy this city, however, it was ruined by this hotel. Couldn't enjoy anything at Vistana Hotel. The location, well, was quite good, very close to LRT and Monorail station where you can jump on and ride to everywhere in the city. However, it was noisy at night (maybe all day) when you need to sleep.

The rooms were small, simple and not really good. They didn't provide mineral water in rooms, while it's free at every 3-stars upwards in the world. If you would like to have a bottle of mineral water, they will happily charge you 7 ringgit (US$2.2) for each one. OMG!

The staffs were not friendly, helpful at all. They spoke a very bad English, used to save their smiles, don't know why. The pool is ugly and no one swam there during our stay. The breakfast was very bad, poor quality and quantity.

One more thing, even though they stated on their website that Wi-fi is complimentary but when we checked in, they said that it wasn't free from Jan 1 and their website has been not updated. So bad!

Don't stay there if you don't want to get full of disappointment. It's not a 4-star hotel, but less than 3-star one, may be 2.5 only!

  • Stayed February 2012, travelled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaulineGan, General Manager at Vistana Hotel Kuala Lumpur, responded to this review
11 February 2012
Thank you for sharing your feedback. I am disappointed to note of the challenges that you experienced during your recent stay with us. Please accept my sincere apologies for the inconvenience caused and rest assured that we are taking corrective actions to improve ourselves. I hope to have the opportunity to welcome you back to Vistana Kuala Lumpur in the not too distant future.
Best Wishes for your future travels,
Pauline Gan
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Bangalore, India
Contributor
19 reviews 19 reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
“Nice hotel”
4 of 5 stars Reviewed 8 February 2012

We made a last minute reservation during sep 2010 it's a good hotel with all the necessities....the rooms had all the basic essentials ....nothing to complain about...it was a pleasant stay as I can remember the staff were obliging and helpful.it's located a little away from the city centre. Can visit.

  • Stayed March 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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PaulineGan, General Manager at Vistana Hotel Kuala Lumpur, responded to this review
11 February 2012
Thank you for sharing your valueable feedback with us. We are happy to note that you had a truely memorable stay and are elated to note that you have rated our staffs "obliging and helpful." We will work even harder to continue exceeding all our guests expections. Once again thank you and we certainly look forward to welcoming you back to Vistana Kuala Lumpur.
Best Wishes
Pauline Gan
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Singapore
Contributor
18 reviews 18 reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
“Quite disappointed”
3 of 5 stars Reviewed 30 January 2012

We recently stayed here because we had stayed here before and like it very much. I have no issue with the room comfort and cleanliness. The standard is still there. Value for money. However I was disappointed with the breakfast. The watermelon was rotten. The bean sprouts for the curry mee was also fouled. Fortunately, the bean sprouts were removed immediately after we informed the serve staff. For a 3 star hotel, quality of food should not be compromised.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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PaulineGan, General Manager at Vistana Hotel Kuala Lumpur, responded to this review
31 January 2012
Thank you for taking your time to share your very recent stay experience. Whilst I am delighted that you have enjoyed your overall stay, at the same time, I am also sorry to note that we did not exceed your expectations in your breakfast experience. I have since followed-up with our Chef on your feedback with regards to the watermelon and bean sprouts provided.
Please feel free to contact me if I may be of assistance to clarify further details. We certainly look forward to welcoming you back to Vistana Kuala Lumpur again in the near future.
Best Wishes for your future travels,
Sincerely,
Pauline Gan
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Singapore, Singapore
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
37 helpful votes 37 helpful votes
“the convenient hotel in kuala lumpur”
4 of 5 stars Reviewed 25 January 2012
4
people found this review helpful

My family and friends went for a trip to malaysia.On christmas day we checked in at vistana hotel,kuala lumpur at about 6.13pm.4 rooms were ready and the receptionist told me that I needed to wait about half an hour for the 5th room.I told them that I supposed to check in at 2pm.They apologised.I told them that I am a corporate client and a frequent visitor to the vistana hotel practically every month.They immediately gave the 5th room on another floor.The breakfast buffet was very good and the coffee house was full.I enjoyed the soft boil eggs,which made my day.The rooms were clean,comfortable and spacious

Room Tip: the convenient hotel in kuala lumpur.the executive room on a higer floor is splendid with a view
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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PaulineGan, General Manager at Vistana Hotel Kuala Lumpur, responded to this review
31 January 2012
I would like to thank you for taking the time to write your comments of your recent stay with us over the Christmas holidays. We greatly appreciate your valued comments and loyal patronage of our hotel. We are delighted to hear that you had enjoyed your stay with us and indeed, it was our pleasure to know that you enjoyed the soft-boiled eggs at breakfast and that experience actually made your day. We are looking forward to welcoming you back to Vistana Kuala Lumpur again in the near future.
Sincerely,
Pauline Gan
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Vadodara, India
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“value for money,ideally located.”
4 of 5 stars Reviewed 25 January 2012
1
person found this review helpful

hotel vistana lives up to its name by being extremely wonderful in service, location n value for money.our room was on the 14th floor from where v cud almost see our first world hotel of genting..! amazing view, plus it has a mono rail service jus a few steps away from the hotel from where we can explore d city on our own..! the rooms are always neatly done, the breakfast offered is fine. for indians, if ur lookin for authentic food, a small restaurant named khana khazana is just opposite to the hotel.We ate there as we were pure vegetarians. in all an awesome experience that made me love KL more..! I would suggest people to stay there.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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PaulineGan, General Manager at Vistana Hotel Kuala Lumpur, responded to this review
31 January 2012
Thank you for your sharing your recent stay experience and I am delighted to note that we have lived up to your expectations and that you have found us to be "value for money,ideally located." We certainly look forward to welcoming you back to Vistana Kuala Lumpur.
Best Wishes for your future travels
Sincerely,
Pauline Gan
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Additional Information about Vistana Hotel Kuala Lumpur

9 Jalan Lumut, Off Jalan Ipoh, Kuala Lumpur 50400, Malaysia
Price range (per night):* INR4,403 - 5,907

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