Our company made a new-year trip to Kuala Lumpur to relax and enjoy this city, however, it was ruined by this hotel. Couldn't enjoy anything at Vistana Hotel. The location, well, was quite good, very close to LRT and Monorail station where you can jump on and ride to everywhere in the city. However, it was noisy at night (maybe all day) when you need to sleep.
The rooms were small, simple and not really good. They didn't provide mineral water in rooms, while it's free at every 3-stars upwards in the world. If you would like to have a bottle of mineral water, they will happily charge you 7 ringgit (US$2.2) for each one. OMG!
The staffs were not friendly, helpful at all. They spoke a very bad English, used to save their smiles, don't know why. The pool is ugly and no one swam there during our stay. The breakfast was very bad, poor quality and quantity.
One more thing, even though they stated on their website that Wi-fi is complimentary but when we checked in, they said that it wasn't free from Jan 1 and their website has been not updated. So bad!
Don't stay there if you don't want to get full of disappointment. It's not a 4-star hotel, but less than 3-star one, may be 2.5 only!
