If you are the traveller type who loves exploring the city walking around then this is the best located hotel in the heart of KL. Hospitality at par with renaissance standards worldwide. Enjoyed my 4 nights stay with a large spread of buffet breakfast and the fully equipped gym. Olympic size swimming pool, good club facilities and best of all an English speaking staff! kL tower & Petronas tower at 5 mins walking distance. Shopping area of bukit bin tang 10 mins walking.

Really loved the experience of staying at the Renaissance! The hotel is located next to Bukit Bintang mono rail station, so travelling within the city is very easy. Also, we stayed in a room which offers the full view of Petronas Twin Tower (which is 5 minutes from the hotel) and the swimming pool on the same floor. Just perfect I would call! The breakfast was really nice with great options and thanks to the Indian and Pakistani staffs at the restaurant who went out of their way to serve us. Would recommend any day!

We had a great stay at the Renaissance. We had a room on the Lifestyle level and later a suite rather than the standard rooms.

TIP: The hotel has two towers that share a pool and some facilities. I think the West Wing was traditionally the 5 star hotel, and the East Wing the 4 star business one - although that came from a cab driver so not sure. Either way, it's the East Wing that has the views of the Petronas towers, and the Lifestyle level rooms had certainly been renovated recently, so I think the whole tower is being shifted upmarket. Very nice indeed (but we needed a suite for the family, so upgraded).

PROS:

- Resort style pool with swim up bar. This was the reason for us choosing this hotel, to add a little vacation element to visiting the city.
- Impeccable service (really great, the main reason I wanted to take the time to write the review) - nothing was trouble for them to sort or fix, if we needed a plug adapter it just came straight to the room.
- Good location, short walk to Petronas Towers, and near a metro (although we used cabs).
- We had a great view as well, but of course not all rooms have that view.

CONS: (These are only niggles really for a bit of balance - nit-picking)

- The pool was a bit chillier than we expected given that it was so sunny and hot (seems to be shaded by the towers). That took a bit of the fun out of it.
- Breakfast looked like a good spread, but the food was a little sub-par I'd say. Possibly the food in the area is all like that, I don't know, but I didn't especially enjoy eating it put it that way.

As I said, just niggles. I thought the service at this hotel was excellent, and we'd certainly return. As mentioned, the review is for a suite and for the Lifestyle level though, I can't comment on the other rooms.

Stayed here for 3 nights.. Could not use the hotel ameneties much.. Service is excellent as whatever asked is brought within minutes..Staffs are very well trained..overall a very good experience, would like to stay here again..