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Cititel Mid Valley – reviews, photos

3.0 of 5
Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
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Cititel Mid Valley
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77 traveller photos
Ranked #60 of 188 hotels in Kuala Lumpur
3.5 of 5 stars 259 Reviews
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259 reviews from our community

What travellers say about this hotel
  • “Superior room” (6)
  • “Shopping mall” (5)
  • “Good location” (4)
  • “Staff were friendly” (3)
  • “KL sentral” (3)
  • “Quite small” (3)
Traveller rating
    18
    116
    95
    19
    11
Only show reviews for Family (33) | Couples (36) | Business (63)
Date Rating
Doha, Qatar
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Superb location, bad service”
3 of 5 stars Reviewed 11 February 2012
2
people found this review helpful

I stayed here for two nights, everything started off nicely. Check in was easy, room was as just as I expected. Chose this hotel mainly because of the location, easy to get around and close to KL Sentral to take me back to Airport. What disappointing was the service. Hotline service to be exact. I had problem with my password for internet and they have a hotline number to call for any service which was useless. Two of my calls were never picked up, one was answered and transfered to another line but then got disconnected, the last one was that the operator literally hung up on me. I had to go downstairs to the libby to ask for my free internet password and when I got a new password it didnt work. There was no point to call anymore and I was too aggravated to come downstairs. It wasn't that late at night, it was around 7.30 PM, hotline service is supposed to be 24 hours. Sad to say that I wasn't able to finish my work that night because of no connection. Hotels are service oriented business and this one is failing.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdwinLow, General Manager at Cititel Mid Valley, responded to this review
13 February 2012
Dear Guest,

Thank you for your review the contents of which have been noted with regret. Please accept my most profound apology for the inconvenience caused during your recent stay.

I have shared your feedbacks with our Front Office Manager and it was a indeed a clear need of some urgent training for this department.

It is through your feedbacks that we at Cititel Mid Valley shall endeavor to our commitment in improving our services. It is our fervent hope that this unfortunate incident will not mar you from patronizing us again.

We look forward to your return to Cititel Mid Valley when you are in Kuala Lumpur.

Kind regards
Edwin Low
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Johor Bahru, Malaysia
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Location is adequate but the price was a bit high.”
3 of 5 stars Reviewed 30 January 2012

Room cleaniness was ok. Location is nice for travelers who willing to explore in the central of KL.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penang
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Great location”
3 of 5 stars Reviewed 29 January 2012

The location is good for shopping and food. Overall is good, cleanliness in the bathroom need to be improved further, there are dirt on the corner of the bathroom wall.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask TYPPenang about Cititel Mid Valley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdwinLow, General Manager at Cititel Mid Valley, responded to this review
30 January 2012
Dear Guest

Thank you for your review the contents of which have been noted. Please accept my apology for the lack of cleanliness in the bathroom. I have shared your feedback with my housekeeping associates to improve on the overall cleanliness of the room.

We look forward to welcoming you back to Cititel Mid Valley when you are in Kuala Lumpur.

Kind regards
Edwin Low
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NS
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“OK laa”
3 of 5 stars Reviewed 27 January 2012

If you have a list of things to shop at Mid Valley Mega Mall but you need to have a budget place to stay then this would be the hotel for you. This hotel has a direct entrance to the shopping mall so if you have too many shopping bags in your hand then you can just pop in to your room, leave your bags and go shopping again. Our room was a twin bed room. It was quite small but it was clean. I don't recommend for family since the room was small. We stayed here for 1 night and we had a good internet price for RM180. The buffet breakfast was average.

Room Tip: Higher floor for better scenery/view
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  • Stayed February 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Zalyn about Cititel Mid Valley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdwinLow, General Manager at Cititel Mid Valley, responded to this review
30 January 2012
Dear Guest,

Thank you for your review the contents of which have been noted. The room you were staying in was a superior category however, we do have deluxe rooms which are twice the size of superior rooms and are most suitable for family.

Best regards
Edwin Low
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Macau, China
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Right next to shopping mall and train station”
3 of 5 stars Reviewed 18 January 2012

Stayed there during a business trip. The room was old and small. The breakfast buffet was mediocre, not too much to choose from.

However, in terms of location, the hotel was convenient. It is connected to 3 or 4 shopping malls, with great selection of local and western food, and right next to the train station, which can take you anywhere to downtown KL.

  • Stayed February 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Lilian853 about Cititel Mid Valley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EdwinLow, General Manager at Cititel Mid Valley, responded to this review
18 January 2012
Dear Guest,

Thank you for your review the contents of which have been noted.

We have scheduled for rooms renovation effective 15 February on a staggered basis and expected to complete all rooms by year end. However, we recommend you to try out deluxe rooms which are twice the size of the superior room on your next visit.

Our new Executive Chef has recently joined us and is currently looking into revising the menu.

Once again, thank you and we look forward to welcoming back back to Cititel Mid Valley soon.

Best regards
Edwin Low
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Additional Information about Cititel Mid Valley

  • Cititel Mid Valley Hotel
  • Cititel Mid Valley Kuala Lumpur
Address: Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Price range (per night):* INR3,845 - 5,239

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Cititel Mid Valley
Lingkaran Syed Putra
Kuala Lumpur 59200
Malaysia
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It took me a day to figure out the breakfast buffet. Here's the INSIDE buffet, which is lovely.. the small room I had Bath Room View of the Twin Towers
Cititel Mid Valley Photos (77 traveller photos)

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“Cititel (Mid Valley)” VirtualTourist.com
Cititel Mid Valley
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