It's our second stay at The Westin, KL. We enjoyed our first stay in 2011, thus the reason for coming back in June 2012. We liked the location, being just across the Pavilion mega mall. It's located at the heart of the city. The kids love the pool. I was disappointed with the service and room facilities. When taking a shower, I realized that the shower hose was leaking badly and had to call room service. They had it replaced. I also called room service requesting for extra sanitary bags and was shocked when they said they ran out of it and added they had no alternatives to help me. I managed to get it from housekeeping the next morning. Other than the standard service expected of a 5-star hotel, I was a little uncomfortable rating it excellent for the above reason. As a Starwood preffered guest, I was disappointed and will think twice to stay there again given the wide range of hotels available for picking around the city.
- Also Known As:
- The Westin Kuala Lumpur Hotel Kuala Lumpur
- The Westin Kuala Lumpur Hotel
- Westin Kuala Lumpur
- Kuala Lumpur Westin
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