My wife, two kids and I stayed here in April 2011.

What a great place to stay. Centrally located and perfect for shopping, in fact right next Mid Valley and on top of The Gardens Mall. Also only a 10 minute taxi ride from the heart of KL (excluding peak hour traffic time). It's also located close to other suburbs as well, so business wise if you're in KL or the suburbs, you have the best of both worlds.

The lobby area was immaculate and front desk staff were very helpful. As we booked the Club option, we checked in on the 21st floor and had the most amazing personal service.

The rooms were spotless, immaculate, fully stocked with the usual amenities and equipped with the usual services. The bathroom was clean, spacious and fairly modern. The beds were comfortable and provided us with great rest.

The buffet breakfast was a fullspread of both local and international delights. Not as extensive and refined as say The Westin in KL, but defintely did a great job. All the food was fresh and regularly stocked, and staff would not hurry you if you were reaching the end of breakfast time. We even had one of the staff make a barista coffee for us - though the thought was lovely, the beans let it down. But barista style coffee is not what we consider a typical Malaysian drink, so I don't hold this against them.

The door men were very helpful, and always managed to ensure we got a good taxi with a driver that was not going to swindle us if we needed to go to KL city or elsewhere.

There is a great pool on one of the floors, with a bar, and it overlooks the city. Great if you want to spend a day "indoors" and just laze around.

One of the nights there, we dined at Sage, their in-house 5 star restaurant. We decided to go the full hog - 3 course, wine etc etc. Service was great, but almost to robotic like. Food was ok, though I wouldn't consider it 5 star. But it was a great effort. There are great restaurants in the two malls, so you won't have to worry about food at all.

The hotel and all services are really child-friendly, so you won't have any problems here. What we really loved about the hotel (and most parents will agree with me) is after putting the kids to bed at say 7pm, my wife and I would take turns to go to the two malls/pubs. As they close at 10pm (pubs later of course), and were all right next to or below the hotel, it made it so convenient to catch up on shopping (or drinking!) that you couldn't do when the kis were awake!!

All the hotel staff were so sincere and helpful and really went out of their way to help us. for example, I recall on our day of arrival, I decided to check out where the breakfast buffet area was. I was surprisingly greeted by the restaurant manager and he ran through the whole breakfast menu with me! Wow.

Check out was so easy and stress-free (on Level 21 again). We were pretty sad to leave, as we had such a great experience at The Gardens. Great work guys, don't lt your standards drop. We'll defintely stay there again, and will tell everyone to do so as well.