If the owners of this location could implement a MAJOR renovation while keeping the same amazing employees, this would be one of the best hotels in the area. But our stay was disappointing with regard to the cleanliness and condition of our room. The most disappointing areas were:
- Hallways: Dark, damp and humid, with scuffed up walls.
- Room AC: Humid, damp, and musty. This is a big pet peeve of mine. Having a room with an HVAC system that delivers dry, fresh air makes a big difference with regard to how clean it feels. Not air covered up with smelly, perfumy air freshener, but fresh, dry air.
- Room Mirror: The mirror in the room was nasty and looked like someone sneezed all over it, and it was never cleaned.
- Room Bathroom Toilet Paper: The toilet paper dispenser had 2 rolls crammed into it so tight that they wouldn't roll out. So when I took the roll out to fix this, small bits of popcorn fell out as well. ?????
- Room Bathroom Walls: The walls looked old and as if they were dinged up, and just painted over.
- Room TV: The TV glass had a big smear all over it. I don't know what it was, but it was never cleaned up.
- Dark Room: Overall the room was closed-in and dark.
- Desk Chair: Had lots of stains on it and was dark and dirty.
The carpet and bedding seemed relatively new, and all of the employees at this location were very friendly and service oriented. Someone just needs to come in here and gut the rooms and start from scratch.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 February 2012
Dear traveler,
Thank you for taking the time to write this review, we really appreciate it. We are glad that you liked the location, service and the value for the dollars spent per night.
We have already installed new mattresses, and new carpets throughout the hotel. By mid march, we will install completely new and modern furniture package, and LCD television in all guestrooms.
Our staff remains dedicated to the guest's comfort, and they take pride in their work. We hope to serve you again on your next trip.
Thank you
The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC