Booked here by our agents. Arrived at the hotel - 15 mins before check-in, but were made to wait!
Men sleeping in the lobby and checking out 'interesting' websites.
Business Twin room - very strange - 2 of everything (TVs, kettles, fridges). Walk in - door to bathroom right in front of you. No more than a foot from the end of the beds to the wall. No space for luggage, clothes, to sit or swing a cat. Windows overlooking a building less than 3ft away - no light! Beds as hard as rock.
All very clean though, but not a place if you intend to relax a bit after a day of activity before going out for food. We checked out and found another hotel (using this hotel's free internet).

We've stayed at several Toyoko Inn hotels across Japan and they are almost exactly the same. But for the budget traveller, they are good value, clean and mostly in very good locations. We tried to book the other Toyoko Inn closer to the Karasuma train line but it was full. My husband and I would have preferred a double room but that was full too - so we got a Business Twin, which was not a bad choice because there were 2 TVs, 2 desks, basically 2 of everything! The room is not large, but coming from Asia and having stayed at crummier hotels in Hong Kong for double the price, we were not complaining. A caucasian guest would find the room rather small and the ceiling low, but we were happy and would recommend anyone else to stay here. We are now staying at the Toyoko Inn in Osaka. You get consistency with this chain, so you know exactly what to expect, but if you want a concierge and all the frills, you won't get it here.