I stayed here with a girl friend from Wakayama for the night since we were visiting Kyoto for couple days. The hotel staff were very caring and nice since Wakayama had an earthquake in the morning we left so they kept my friend updated about the quake and showed genuine concerns. I was well impressed by their attitude!

The hotel room was huge with a lovely river view. It was very clean, got all the products I need in the bathroom and the bed was very comfortable. The buffet breakfast next day was very good also, over seeing the river and Kyoto on the top floor. Overall this is one of the best hotel I stayed!

Accomodations were neat and clean. Rooms were not extremely small; our room had a separate shower and bath. Mattresses were firm but not too firm, and each bed had a firm and a soft pillow. The street noise was quite muted, but even from the 15th floor I could still hear the crosswalk signals beeping. Have breakfast at the buffet on the top floor...it's a bit expensive, but the view is fantastic. Location is great...near the subway, and there are excellent restaurants within walking distance.

We spent 5 nights at the Okura in mid-October. It was, all in all, a treat. The room was a good size with a great view. It was very clean and except for the lack of WiFi very up to date. There was internet connection via cable in the room and a badly connected WiFi availability in the lobby. Sometimes that worked; sometimes not. But that is our only complaint. The conceirge staff is just outstanding. They were patient and understanding of our requests. They know their city and offered exactly what we wanted in terms of restaurants or simple directions. They had pictures of a restaurant's entrance so we could find it easily! The location is excellent near a bus stop and walkable to many restaurants and shopping. We would stay here again in a heartbeat.

We have stayed at this hotel at least 5 times. The first time was 1997 & it has not lost any of it's fantastic charm. The staff are helpful & friendly. Beautiful lobby & clean good size rooms. Ask for a high floor with a view of the Kamo-gawa river. Don't close your window blinds when you go to sleep. Keep your camera ready by the window & watch for the sunrise. It will be a beautiful light show with colors & shadows that move across the Kyoto mountain range which are dotted with temples & statues. The river & all the people activity around it is fun to watch also. Location of this hotel is great for walking to shops & a river side walk. Eat breakfast in the basement level shops. Small little bakeries down there are a better deal than the hotel breakfast spot. Free WiFi in lobby was nice. Love this Hotel & will return.