From the outside, the hotel gives you the impression that it is just another hotel without any signs of Japanese tradition to be found. You are greeted by friendly hotel staff from the moment you walk in the door and right up to the point you walk up to reception. It is a big hotel, sort of modern and a throw back to the 80s style hotel. I was surprised and expecting the worst, as I had booked a traditional Japanese room and nothing looked tradition. That was until we made our way to the elevators and caught sight of the traditional Japanese garden that formed the centre of the hotel property. We were even more pleased when our bellboy opened the door to our room to find a large and spacious room by Japanese standards, decked out in a traditional japanese decor, traditional tatami mats, traditional tables and chairs. The bathroom even had small onsen tub for 1 person. The housekeeping staff were very methodical in their cleaning as we came home everyday to find the room cleaned and everything restored to its original state with every detail consistent all the time. There was even a turndown service after 5pm. Our room also provided us with beautiful views of Japanese garden. The rooms had adequate supplies of amenities and basic equipment like a hair dryer, robes slippers, extra pillows kettle with Japanese teas and newspapers provided at your door in English.
The hotel is situated outside a subway and can easily be accessed from the Kyoto JR station. It is opposite the famous landmark of Nijo castle and just next to the ANA hotel. With Japanese trains being run efficiently, your trip to the hotel will take less than 10 minutes. The hotel is a little far from the main shopping area, although we managed to make a comfortable 15 minute walk to the main shopping area of Kyoto. The hotel does provide bike rental at 1000yen a day, which is a bargain and makes travelling and sightseeing in Kyoto an absolute pleasure. There are lots of eateries on the hotel premises, however these are at tourist prices and quite expensive. If you're a little adventurous, why not wander into some of the local Japanese eateries nearby and try your luck. With Japanese food, it's almost always good so there is little risk in the adventure. Internet booths and international calling cards are also located in the lobby. The rates for the internet are reasonable, given the convenience of them there.
In general, you will find most staff are hospitable and friendly, with a good command English. They will always try to help you with whatever question you may have, which is basically what you would expect out of most Japanese you would find as you tour the country.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC