We stayed at the ANA hotel for 2 nights in December 2010 and loved it. The hotel is in a good location and only a short taxi ride away from Gion corner. The rooms were ok (a little dated for a 4.5 star hotel), but they were clean and well serviced.

The highlight was the fantastic service provided by all staff members. We felt very welcome from the moment we arrived. We particularly appreciated the concierge services, as they provided good suggestions as to sightseeing etc. The hotel also provided maps, info on public transport and arranged bookings at restuarants. The free shuttle bus from the train station is also a plus and leaves every 15 minutes (or thereabouts).

The only thing that let the experience down for us was the buffet breakfast. The selection was good but a lot of the dishes were cold and it took a long time for stocks to be replenished throughtout the breakfast service. I'd skip the buffert breakfast and eat outside the hotel before starting your day.

Would recommend.

We stayed 3 nights at the ANA hotel in Kyoto in november 2010 and were very happy with our stay. The hotel is nice and has style. It gives a luxuary impression. Our room was big, very big for Japan, with a comfy and big bathroom. Everything you need is there. Reception is efficient. The free shuttle service to Kyoto-station is very handy too and runs every 15 minutes to the South Exit (Mc Donalds). Location of the hotel is good, in front of the beautifull Nijo castle, supermarkets and resto's in the environment. Computer for free internet in lobby.Recommended.

A free shuttle from the train station to the hotel and back. Great food and bars within the hotel. Nearby to the MTR/subway. Great staff.

Was very impressed by the service and a great location, but this hotel really needs to update its furnishings in its room and install thermostats that can be controlled. There was no way to turn on a fan and the room got very humid, which led to uncomfortable nights of sleep.