Located over the top of the outstandingly designed Kyoto Railway Station, this hotel is owned by Japan Rail. The rooms are genuinely five star size and quality. But the service exceeded this. On the first night I did my usual trick of separating the doona from the sheeting in which it was encased, and then placing the uncovered doona over the sheeting. This enables us to push back the doona and just use the doona cover as a top sheet, basically because we get too hot overnight. Usually, we have to repeat this exercise every night. However, the hotel staff caught on to our problem and although they replaced the doona cover, they also provided us with a top sheet, thus ensuring that the bed was comfortable for us and also looked good.
We experienced the second example of excellent service when we sought the concierge's assistance in retrieving a kindle e book that I left on the train in Osaka the day before. Instead of letting us know where to find the lost property office, she rang them and organised for the kindle to be transported to the hotel. Not only does this reflect excellent service on the part of the hotel adn Japan Rail but was also our second experience of the honesty of people in Japan. A few days earlier, my grandsons found their new beanies hanging on a branch in a park in the centre of Tokyo a week after they had dropped them there.

Stayed for one night on business. The hotel is located right on Kyoto Station which makes traveling to other parts of Japan very convenient. It takes only 75 minutes by the Haruka Express to reach Kansai Airport.
The hotel is without doubt 5-star and very well appointed and the rooms has all the required amenities except WIFI which was a problem for me.
I had a couple of drinks at their Sky Lounge and whilst it was hotel price, the charges were not exorbitant and you get fantastic views of Kyoto.
I booked a single directly from their website and due to the low season and the day of the week, got a very very good rate.
Will return.

This is an very good hotel located at the Kyoto train station. The rooms are a bit above average in size for Japan, but a bit small by US standards. The hotel has many restaurants within it (although the restaurants on the 15th floor are quite pricey). The breakfast buffet is very large with an excellent selection of both western and Japanese choices. The beds are typically Japanese, a bit on the firm side and low to the floor. The room TV has some English speaking channels (Discovery, National Geographic, BBC News, and CNN).

Our first stay at Granvia Hotel exceeded my usual expectations of a 5 star hotel in a City. My hubby and I booked for a superior room but was surprisingly upgraded to a Deluxe room, with all our personal requests granted, of staying in higher floor facing the Kyoto Tower. The view was magnificent, day or night. The service was excellent and very professional, the young lady staff explaining all the details of our stay and the complete amenities of the room. There's even a complimentary big bottled water, Italian coffee and japanese tea. The location was perfect for any traveller (just at the top of JR Train Station!). Very Awesome and Fab hotel to stay. I recommend booking in advance directly to the hotel website to avail of their discounts. Will definitely recommend this hotel and come back again in my future stays!