Stayed here as a mini semester visiting, Kyoto, Osaka, Nara and Kobe. The room charge was at a discount because of room inspections the day after and the need to check out before 9 in the morning. The room was a semi double but felt like a prison cell. It was almost to small for one person and for 2 adults and a small baby boy it felt like a strait Jacket. This hotel night were the worst we have ever experienced in Japan. Breakfast was included in the price and was good and service was great.

One of the few hotels we disliked in Japan. Unlike the Monterey in Nagasaki, this one seemed a bit tired. The room smelt of stale smoke and the cleaning left a little to be desired - the aircon vent and the underside of the bed were filthy (not something I would normally care about but it does make you think how well the cleaning was done). Again rooms too warm. Decor looked dated and in need of an update. Hotel itself was a bit bizarre - I still couldnt tell you where the main entrance was, it felt more like entering a multi storey car park. Inside there appeared to be a lot of empty areas, including the church (yes, a church) and a general dark, medieval feel to it. Not helped by all the dark wood and stone.

I had stayed at this hotel with some collegues.
It's definitely a beautful classic western style interious and building in a great prime location. At the same time, it is a bit scary and cold feeling from the stone walls and dark interior.

The hotel staff is friendly, polite and helpful - high Japanese standards of customer service apply here without exception. There is always someone at the reception who speaks English. The hotel itself is elegant, clean and comfortable. Our room was quite large and very clean. The killer feature is the hotel's location -- it is very close to Sannomiya train station and lies in the heart of Kobe's entertainment district. Bars & restaurants abound. I recommend the "Little Feat" bar opposite the hotel -- there are live penguins there!