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New Matsuo – reviews, photos

14-9, Kamiosuga-cho, Higashi-ku, Hiroshima, Hiroshima Prefecture 732-0056, Japan
Hotel amenities
New Matsuo
Ranked #20 of 104 hotels in Hiroshima
4.0 of 5 stars 5 Reviews
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5 reviews from our community

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    1
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    1
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Date Rating
Bangkok, Thailand
1 review
“A conveniently located traditional hotel that offers good value for money”
4 of 5 stars Reviewed 1 May 2010

The hotel was indeed tricky to find. We got desperately lost even though we had a map from Welcome Inn website. Luckily we met a very kind Japanese lady who took us to the hotel by her car ( I just love Hiroshima people). In fact the hotel is very near the train station and it takes only 5-7 minutes on foot. I booked 2 rooms for 7 persons but unfortunately my son couldn't join our trip in the last minute so there were only 6 of us. I forgot to inform the hotel about this change in advance but the owner who was very understanding didn't charge us for our mistake.
In the end we got to stay in a large room intended for 6-7 persons. The bathroom was decent with western sized bathtub. I myself loved sleeping on a futon but my mother-in-law who has bad knees had a hard time getting up and down. Being near the train station, the hotel can be a bit noisy but frankly the train noise didn't bother me at all.

Everybody who works in this hotel speaks almost no English but they are very kind and courteous. We didn't order breakfast but when we went down to use internet in a lobby, the owner brought us hot green tea and yogurt for free. Compared to a modern brand named hotel we stayed in Osaka, New Matsuo may be somewhat inferior but this place is perfect if you want to experience real Japanese hospitality in traditional setting.

  • Stayed April 2010, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Chatesa about New Matsuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Top Contributor
83 reviews 83 reviews
Reviews in 73 cities Reviews in 73 cities
80 helpful votes 80 helpful votes
“Tricky to find, but good value for money”
3 of 5 stars Reviewed 28 February 2009
1
person found this review helpful

I found this hotel through the International Tourism Center of Japan on the 9th floor of Isetan Department Store above Kyoto JR Station, which also provided me with a booking number and map for this business hotel.

It's quite tricky to find, and is best through the southern exit of Hiroshima's JR Station and then turn left, though they officially tell you it's better to go through the front entrance and then down some tunnels before you get to this hotel.You will probably get lost along the way!

It's right next to the rail-track so it can be quite noisy, and the area looks less than inviting as it's very dark. However, the hotel is fairly decent, and the room - whilst a little bit dated - is pretty clean and good. It feels quite rustic as well, and cosy. The room was spacious and the rates were very decent - 5000 Yen for one person in a Western style room with bath, and sleeping on a very comfortable tatami on Christmas Day. It was very warm inside the room, and the bathroom was ok with a good, hot shower.

If you need to use the internet, the receptionist actually turns on his laptop for you to use inside the restaurant on the ground-floor. Very odd. There is a curfew, however, and the front-door locks down at either midnight or 1am. No in-room safe.

A solid hotel which does its job if you just need somewhere for the night. If it's intended for a longer stay, maybe best to head elsewhere more comfortable.

  • Stayed December 2008, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask sachahuista about New Matsuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, NSW
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Simple "traditional" hotel. Try the breakfast!”
2 of 5 stars Reviewed 24 August 2008

I stayed here for one night, to experience a futon bed in a "traditional" japanese-style room.
The place is not hard to find, just ask for directions at JR station. However, the man at the front desk had NO English. But, my internet reservation was there and eventually he understood that i had already paid! Later, the English-speaking host apologised for the misunderstanding!
The room had air-con and tv. A tiny ensuite had towels and minimal toiletires. Shower/tub combo was cramped but water fine. Futons were comfy, i did find the pillow too hard thou.

I requested the breakfast - Japanese style only - and you should try it! The lady was so kind and the English-speaking gentleman explained what each item was.
I didn't see any other tourists but it was so close to the station, you should give it a try if you want to save money!

  • Liked — Traditional Japanese breakfast, Inexpensive
  • Disliked — Small bathroom
  • Stayed July 2008
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask danzmerv about New Matsuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tokyo
2 reviews
5 helpful votes 5 helpful votes
“ペット同伴OKです”
5 of 5 stars Reviewed 22 October 2011
Google Translation

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask nico2525 about New Matsuo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yokohama
Senior Contributor
36 reviews 36 reviews
Reviews in 31 cities Reviews in 31 cities
14 helpful votes 14 helpful votes
“アットホームなビジネスホテル”
5 of 5 stars Reviewed 1 September 2011
Google Translation

Stayed August 2011, travelled with friends
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Ask Bittencourt1220 about New Matsuo
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Additional Information about New Matsuo

14-9, Kamiosuga-cho, Higashi-ku, Hiroshima, Hiroshima Prefecture 732-0056, Japan
Price range (per night):* INR2,787 - 9,864

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