We (2 adults and 2 young children) went to Sapporo for Ice festival for 3 nights and stayed in a standard room. It is located just below Susukino area where many bars and restaurants are located which is very good for dinning out.

As advertised, the room was very small and had 2 single beds just enough to sleep with one child. Maybe hotel shouldn't allow 4 in this room. They did offer Deluxe room which cost a lot more.

Now good points. Our rate included breakfast for all of us and the breakfast buffet had just enough selection (some English and Japanese) of dishes although not fancy. The staff were very helpful and most spoke English. They were very helpful with finding restaurants and even made reservation at Tokyo restaurant (Sei Souka) for us.

Had shuttle bus to Ice festival every hour and even when it was full, they offered us free taxi fare which they did not have to. Very impressed.

This hotel is very good. The location is great. A bit out of town, but next to a park. We enjoyed playing in the snow and not having far to go to get warm again. The reastaurant area had a beautiful view of the snow.
The Teppanyaki restaurant is very expensive. The service was immaculate, but the food did seem overpriced.
The only downfall was that we requested Non-Smoking. There were ashtrays in the room, and of course it stunk. The place was full so moving was not an option. I caould not be sure if they actually had any Non-Smoking rooms or not...

Made a booking over the internet. When checking-in all booking details were wrong. Staff put my young children (9 and 2) in another floor. When finally got the correct family room after 2 room changes staff charged extra for the 1st room change. Paid an extra 10,000 Yen for 3 nights. Was in no mood to argue with the staff at 6am with 2 sleepy children in tow.

When asking for help to arrange for transport to airport, staff recommended no less than 3 times for me to take a JR train together with my 7 pieces of luggage with a toddler.