We stayed at Hotel Okura in May during a holiday in Hokkaido. Hotel Okura, Sapporo is a business hotel. The rooms are average, nothing to rave about. The toilet and facilities are dated but the service is fantastic. The staff are ever so helpful. We were most delighted with the breakfast. Japanese breakfast with little dishes, choice of rice or porridge and so wonderfully laid out. For the service and breakfast, we'd go back to Hotel Okura again. Oh yes, and another thing, internet access is free! A big plus.

We stayed at Okura during the Chinese New Year. We requested an extra bed for our son and the room was spacious to fit three full sized beds. The lobby and hallway decor was a bit outdated but our room was refurbished so it is modern, clean and has extra space to place our three large suitcases. Bottled mineral water (one per guest) is complimentary daily. Breakfast was included and we had the Japanese style which was very nice and elegant. Location is great with walking distance to subway, major shopping area and tons of restaurants. Toyku Hands is just next door. English of the staff is not as proficient as those in Tokyo but good enough. They were also very attentive in helping us with our shopping bags etc and passed us our keys before we reached the lift. I stayed at Keio Plaza last year and I much prefer Okura. My son left behind his googles and gloves and when I contacted the hotel, they were very helpful in arranging to mail back the belongings to us.
The only drawback is lack of direct transport to/from airport. Airport Buses (and other buses to ski resorts) do not stop at this hotel and you have to transfer by taxi from JR Sapporo Train Station (around 5 mins). We ended up hiring a private jumbo taxi for airport transfer as we have 5 persons and 5 suitcases.

My husband and I just got back from a 3 night stay in Sapporo, at the tail end of a ski trip to Niseko, Hokkaido. I booked Okura based on some previous posts, and am happy to say we were very pleased with our experience. The room (their standard room) was much more spacious than other Japanese ones we've stayed in previously, very clean, had nice bathrobes and a bright bathroom with spacious (again!) bath tub and good water pressure (something that's often disappointing about hotel showers). The breakfast that came with our booking was a good variety and everything they offered was of very high quality. Service was friendly, s'thing I've learnt not to take for granted in hotels anywhere, and the location was good. Two stops away by train from the JR station, and right on top of an underground maze of shops that led to the basement of nearby department stores incl. Mitsukoshi. HIGHLY recommended.

We have stayed in the Okura hotel in Sapporo 3 times now. We are 2 adults and 2 young children and two out of three times have taken two rooms.

The superior rooms are large by Japanese standards and have modern styling with a nice flat screen TV and Western style bathrooms that you can actually stand in when having a shower! Rooms are comfortable and spotless.

The service is unbeatable. You will generally not make it to the lift before someone has already given you your key. English is generally spoken by most staff we have encountered.

Breakfast is very good. There is a good range of Western style food plus Japanese.

All staff have always been very accomodating with our young children and we will continue to return. It may not be the cheapest for the star rating but you get what you pay for in this world. We have stayed at other similarly priced hotels with the same star rating in Sapporo and they are generally looking rather dated.

The location is good. 15 mins walk from the station area but right by all the big department stores and2 minutes walk from Odori Park and its subway station.

We visit Sapporo often and have now stopped trying to find anywhere else.