After seeing the photos of this hotel on the Internet, my expectations were not that high, but I was pleasantly surprised! My room on the sixth floor was bright and clean, the water pressure for the toilet and shower were good, the breakfast buffet was delicious (mostly Chinese food, but also numerous Western options), and the location near a very scenic corner of the West Lake can't be beat! The hotel doesn't offer a lake view, but the area is green and quiet, and the lake is just a 7 - 8 minute walk away. The group dinners we had at the hotel were also excellent -- it was better food than we had at some of the local restaurants. I'm sure there are hotels in Hangzhou that are more luxurious, but I think the Lily Hotel is a great choice for travelers looking for nice mid-range accommodations. My only complaint about my stay is that the bed was really firm -- I felt like I was sleeping on the box springs rather than on a mattress.

I really liked this hotel, which is why I spent much of my month in Hangzhou here. It wasn't the nicest hotel I stayed in (not even close), but it was a very good value. I got a single for $38 (260RMB), breakfast included. The location was good enough (a bit of a walk to parts of West Lake but taxis are very cheap). The service was excellent across the board (restaurant staff, cleaning crew, front desk). Laundry service was great and much cheaper than most hotels (9RMB for a dress shirt instead of 18RMB at most places). The restaurant food was very good. The Vienna coffee shop, one of the better ones in Hangzhou, is directly across the street.
Having said all of that, this is an older hotel. It is not by any means new and spotless. The second time I checked in, I was given a room that smelled moldy. Without hesitation, however, the front desk staff moved me immediately to the room I had occupied previously. Overall, I always had a pleasant stay here and would highly recommend it for anyone on a budget.

Stayed at this hotel as part of a Wendy Wu tour. It is an OK 3 star hotel - clean and comfortable. The buffet breakfast included was fine. The best thing about this hotel is its location - within walking distance of West Lake. You just go out of the hotel and turn right, at the traffic lights go left and the lake is ahead of you through the park. It makes a lovely walk in the morning - lots of lovely little bridges and paths. You can hire bikes too. We walked there one evening at about 8.15pm and caught the end of a light and music show for free that was going on. It was quite dark but we still felt very safe, however if you have a small torch take it with you.

After having read the only review about this hotel (after having booked) we were a bit concerned. But the hotel is clean and nice. We had two rooms, the room for our son. daughter-in-law and our little granddaughter was equipped with a babybed without extra costs. The staff was friendly and professional and the morning buffet was delicious. The rate was very reasonable, so we would definitely choose this hotel again.
Peter Rasmussen