We were in Kunming for two days and was extremely disappointed with the hotel after the good reviews we saw on tripadvisor. Below is a list of the issues with the hotel:
1. air con was centrally controlled, despite having a dial on the wall. As a result it was extremely hot all the time with smell of cigarette smoking coming through. We had to leave the window open at all time, and were subjected to outside pollution and noise all night long
2. we went to the pool, and were forced to buy swim hats for everyone. We were also not allowed to put the cost of the hats on the room - instead a pool staff came with us to our room to collect the money (presumably to make sure we didn't run away with the swim hats)
3. upon leaving the pool I saw a sign in Chinese that read "if you have sexually transmitted disease please do not enter the pool"!!!! That was really disgusting, and presumably they were speaking from experience!
4. Poor service - we asked for a roll-away bed before our arrival and was told at check in that it should be in the room (but no one was sure about it. indicating poor internal communication). Well it wasn't in the room and took three more attempts to locate one
5. Poor service again - when we left the hotel we had to catch a morning flight. We were told by the staff that there were no taxis at the hotel but they had sent a staff onto the street to try and get one for us. We waited for 20 minutes(!!) until finally a taxi came - who told us there were no staff outside but plenty of empty taxis around. The hotel staff was lying to us and was just hoping a taxi would drive in on their own- I guess it's too cold to wait outside for a taxi in the early morning.
Finally. It's my first time writing a review, and I have stayed in easily over a hundred hotels in my life. This tells you how bad it is!!!!!!!
