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Empark Grand Hotel Kunming – reviews, photos

5.0 of 5
No.1 Yingbin Road, Guandu District, Kunming 650214, China
Hotel amenities
Empark Grand Hotel Kunming
Empark Grand Hotel Kunming
Empark Grand Hotel Kunming
Empark Grand Hotel Kunming
Empark Grand Hotel Kunming
Empark Grand Hotel Kunming
Ranked #2 of 496 hotels in Kunming
4.0 of 5 stars 457 Reviews
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457 reviews from our community

    Trip type
Traveller rating
    157
    251
    39
    7
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Date Rating
Shanghai, China
1 review
1 helpful vote 1 helpful vote
“Poor service & disgusting pool (you might get sexual diseases from it!)”
1 of 5 stars Reviewed 5 January 2011
1
person found this review helpful

We were in Kunming for two days and was extremely disappointed with the hotel after the good reviews we saw on tripadvisor. Below is a list of the issues with the hotel:

1. air con was centrally controlled, despite having a dial on the wall. As a result it was extremely hot all the time with smell of cigarette smoking coming through. We had to leave the window open at all time, and were subjected to outside pollution and noise all night long

2. we went to the pool, and were forced to buy swim hats for everyone. We were also not allowed to put the cost of the hats on the room - instead a pool staff came with us to our room to collect the money (presumably to make sure we didn't run away with the swim hats)

3. upon leaving the pool I saw a sign in Chinese that read "if you have sexually transmitted disease please do not enter the pool"!!!! That was really disgusting, and presumably they were speaking from experience!

4. Poor service - we asked for a roll-away bed before our arrival and was told at check in that it should be in the room (but no one was sure about it. indicating poor internal communication). Well it wasn't in the room and took three more attempts to locate one

5. Poor service again - when we left the hotel we had to catch a morning flight. We were told by the staff that there were no taxis at the hotel but they had sent a staff onto the street to try and get one for us. We waited for 20 minutes(!!) until finally a taxi came - who told us there were no staff outside but plenty of empty taxis around. The hotel staff was lying to us and was just hoping a taxi would drive in on their own- I guess it's too cold to wait outside for a taxi in the early morning.

Finally. It's my first time writing a review, and I have stayed in easily over a hundred hotels in my life. This tells you how bad it is!!!!!!!

  • Stayed December 2010, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jojothecat about Empark Grand Hotel Kunming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SW-Germany
Senior Contributor
30 reviews 30 reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
“Plush Building,comfortable, poor service”
3 of 5 stars Reviewed 7 December 2010

Hotel is out of town. It is plush in appearance, great entrance hotel . Rooms are really spacious with expensive materials and details.Yet not practica when it comes to functions of usel: e.g.very poor lighting in bathroom. Some details look already tired- even if hotel is quite new. We had a good rest. Breakfast experience was terrible. In a vast area there was only one person present, but was really helpless. You had to go long ways to find a hot plare with a jug of coffe and tea each.Toaster not working- other bread types not offered.Check-Out staff was smiling, but did not understand english- so was not able to provide any information or service. There is really no organized workstream in this hotel.

  • Stayed October 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask tucano about Empark Grand Hotel Kunming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandria
Contributor
20 reviews 20 reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
“Best hotel in Yunnan!”
5 of 5 stars Reviewed 22 November 2010

The Empark was the nicest hotel of the many I used in a two week tour of Yunnan. It meets international standards for quality, design, service, and cleanliness. The rooms and baths were wonderful.The service was excellent.

My only complaint is the location is not good for sightseeing in Kunming. The hotel is in the suburbs a good distance from the downtown and the lake. If you want to spend most of your time downtown, you should book a different hotel.

  • Stayed November 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Marymarcia about Empark Grand Hotel Kunming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taipei
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Great servie! Spacious room!”
3 of 5 stars Reviewed 11 November 2010

Very friendly staff. The room was huge with a interesting indoor balcony. I was on the 2oth floor. The view was great!

I didn't get much sleep in one of the nights I was there. The guy next door was watching TV all night long... Generally, it's a good 4 start hotel. It's close to the airport but seems a bit far from they city. I'd come back to stay again if I ever go to Kunming again.

  • Stayed October 2010, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask g5llchen about Empark Grand Hotel Kunming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Petersburg, Florida
Senior Contributor
30 reviews 30 reviews
Reviews in 13 cities Reviews in 13 cities
34 helpful votes 34 helpful votes
“One of the Best in Kunming”
4 of 5 stars Reviewed 26 August 2010
1
person found this review helpful

This is a 4+ star hotel with all the amenities including very good Japanese and Chinese restaurants at reasonable prices. There is a large shopping center behind the hotel (have to cross busy street). Hotel location is convenient to airport (20-25 minutes away) but is not close to downtown Kunming or sightseeing locations so you will have to be self sufficent with the Hotel and the shopping center.

Rooms were very large (ours had king bed--matrress hard by western standards) and came with free wired internet (recommend bring your own cable just in case they run out). Staff was very friendly and spoke passable english but nuances are "lost in translation" so be very specific and try multiple desk personel to improve your communication.

  • Stayed August 2010, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask WorldTraveler1st about Empark Grand Hotel Kunming
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Additional Information about Empark Grand Hotel Kunming

No.1 Yingbin Road, Guandu District, Kunming 650214, China
Price range (per night):* INR4,180 - 9,307

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