The room was normally clean, but the bed was unbelievably uncomfortable. I felt just like sleeping on the floor when I slept on the bed!! And when I told the staff that the air conditioner was not working properly, they didn't let us change the room. The only thing they did was bringing a small air con to our room; however, it didn't work any better than the built-in one. So, I was absolutely sleepless in that night, and had to change to Grand Park Hotel on the next day. Additionally, there were only a couple of staffs, if there was more than one, who can speak English. It is very difficult to communicate, if you cannot speak Chinese FLUENTLY because even though I can speak conversational level Chinese, it was still hard for me to communicate with them. Nonetheless, some of the staffs were pretty helpful when I asked about how to get to some tourist destinations.
