The hotel staff is very friendly. Clean. Typical good Chinese hotel, tho not quite based on comparing to U.S. hotels of similar quality. There's always something amis with a Chinese hotel, star-wise. The rooms are nice, but the appointments, etc. are just not well-thought out. The hospitality business in China is still just a bit short of impressive tho good in most instances. Other than the sleep, food (mainly breakfast) is average I would say, tho clean/neat, slightly better than average. The restaurant staff is friendly also. Well, I speak their language, perhaps because of that I had an edge in terms of better experience?

the staff do their best to help, although they barely speak english.
bathroms "not so clean", to say something
well located in the commercial area of Kunming
Food is great if you order a la carte.

omnipresent smoke is not strange in China, including lobby, aisles and dining rooms, even during breakfast... but if you expect to find a non-smoker room in this hotel, well, you won´t

I go to Kunming at least twice a year on my way to other places and have stayed at at least 6 different hotels between RMB200 to RMB450. This one is quite acceptable for RMB350, but nothing really spectacular. Rooms are clean, service not bad. The large buffet breakfast is a mix or Chinese and western. The usually book thru ctrip, and the nice touch is they give you a coupon for a coffee that is brewed from a cuppacino machine

I staid 1 night in the hotel because it was half the price of the New Era (4 star). My room was situated to the street which was quite noisy. The beds were not so soft and there is no safe deposit box in the room. In the bathroom in the shower there was some mould. Close to the hotel are no restaurants. The concierge was so kind to stop a taxi for me so I drove to my former hotel New Era where you find a lot of restaurants and malls. The front desk was friendly but only 1 person spoke some English. I had a voucher from the travel agent but I had to give them cash because they did not accept a creditcard as deposit. Mostly it is the other way around I believe in Asia.