We were with a tour group of about 20 people and stayed at this hotel for 2 nights. We found this to be a decent hotel to stay in China. The rating system in China (and a lot of foreign countries) are not necessarily the same as in the US. But I would rate it between 3 to 4 stars. We have all requested non-smoking rooms (with a queen or king bed for couples). They didn't have enough rooms on the non-smoking floor for all of us and they offered a non-smoking room on another floor for us. They let us checked out the room first and would like us change if we didn't like that one. We found the room to be clean and couldn't detect any cigarette smoke odor.

The lobby was very clean and the staff was very friendly (though we sometimes have a language problem). The breakfast buffet was excellent with a large selection of both Western and Chinese food. The only thing that I found lacking was fresh fruit. The selection was quite small.

Overall, the stay was pleasant.

Its my 1st time to stay at Kunming Bank Hotel and to me its a so-so hotel. the room are just regular room and needs refurbishment and upkeep. Its actually dissapointing for a supposed 5 star hotel with a nice lobby. this is not 5 star hotel in my book. maybe 3 and a half star only. Be careful when you take a shower as the shower stall is very cramped you will keep bumping to the glass partition..bath toiletries are so-so. the room's are not cozy at all,the rugs are so old and musty. location of hotel is fair. although its still a 5-10 minute walk from the center of the city. Beware of their concierge bellboys they destroy your luggage. our luggage was broken whem we stored it in the hotel storage as we were touring dali and lijiang mountains, then coming back to kunming. we received our luggage broken. i complained to the hotel asst manager who promise to investigate and give me results the next morning. But by the time we left for the airport, the asst manager never approach us again. An apology would be nice, and have my luggage replaced better. So go to other better located 5star Hotel. Avoid Bank hotel. this one doesnt care for their guests.Due to this bad experience i dont recommend this hotel. dont know how it got a 5 star rating.

There's nothing special about the Bank Hotel, but I don't think it is as bad as the previous poster says.

ROOMS: Pretty similar to many of the large chains, like Hilton. Decent space, could use an upgrade soon, but clean.

SERVICE: Again, decent. Not rude, but not the best command of English. At least they offer free maps of the city, which is more than I can say for many other major hotels in China.

LOCATION: ~10-minute walk to the main tourist pedestrian walkway. There are many closeby restaurants and convenience stores.

Bad service, a/c didn't work as set to 10 degrees and room still stuffy. Requested non-smoking room and they told me it was indeed a non-smoking room only to find out that it wasn't as it stank and the dedicated non-smoking rooms were on a different floor.

Left an item behind and i know exactly where but staff insisted it wasn't in the room. Expensive room service menu by china standards. Ordered a tuna sandwich and it was tiny, cost $14 +. Rack rates expensive too and nowhere near what you'd expect to pay.

Trip to sauna given as part of stay but don't pay if you don't get this, steam room doesn't work properly, it kept heating up and didn't stop, was unbearable and I'm a big fan of steam rooms.

So basically, don't bother with this hotel.