Although the hotel is a bit old, but the serice is very good expecially front office staff who show their professionalism, efficiency and commitment. I will definitely choose to stay again if i have a chance to Kunming in the future.

The hotel is rather old and it is under renovation from the 13th floor onwards. It's is noisy no doubt but the rooms are horrible! The rooms are smelly - cigarettes and medicated oil smell and the shower water temperature is inconsistent. Carpets are all stained. Air condition is also not working well. We specifically asked for connecting rooms when we booked because we have 3 children (under 10 years) but was given rooms apart from each other. The only consolation is the breakfast, very good selection of fresh fruits. Hopefully when the renovation is completed, it would be better considering it is under the Crown Plaza chain.

I was in kunming on business trip with a few associates. We arrived at different time and I was the second to arrive, early in the morning at 7.00am. To my surprise, the General Manager ,Mr. Jim Khoo , received me personally . He was waiting at the lobby when I arrived and he was warm and sincere and even informed me that my colleague had arrived safely the night before. In my 15 years of travelling on business, I cannot recall any GM receiving us/me personally and paying so much attention to details. The Director of Rooms , Mr. Kelvin How, was there too and personally assisted me in checking in and briefing me of the room arrangement as requested prior to our trip. He made sure that I was happy with the arrangement before I even checked in.

When we met in the lobby to plan for lunch , the GM, Mr. Jim Khoo and his Manager Mr. Tony, happened to be there. One of us was having a cough. Mr. Jim Khoo immediately showed his concern and asked some questions pertaining to the cough; afterwhich he suggested that perhaps a bowl of hot green beans soup could help alleviate cough. My associate was touched and agreed to try this remedy. Mr. Tony immediately ordered the hotel's cook to prepare a bowl of green beans soup to be done and sent to my associate's room at a 5 pm , the time comfortable to my associate.

I am really impressed with their attention to details and they showed excellent personal touch through action, which made our stay so comfortable .

The staffs are helpful and attentive. I once ordered some food at the cafe and when i realised that there was a chinese restaurant next door, the staff very kindly offered to cancel my order voluntarily.
Our lunch was served promptly and with attentive services despite our tight schedule.
The rooms are tidy and clean but certainly not what you would expect of crowne plaza standard.