I was in kunming on business trip with a few associates. We arrived at different time and I was the second to arrive, early in the morning at 7.00am. To my surprise, the General Manager ,Mr. Jim Khoo , received me personally . He was waiting at the lobby when I arrived and he was warm and sincere and even informed me that my colleague had arrived safely the night before. In my 15 years of travelling on business, I cannot recall any GM receiving us/me personally and paying so much attention to details. The Director of Rooms , Mr. Kelvin How, was there too and personally assisted me in checking in and briefing me of the room arrangement as requested prior to our trip. He made sure that I was happy with the arrangement before I even checked in.
When we met in the lobby to plan for lunch , the GM, Mr. Jim Khoo and his Manager Mr. Tony, happened to be there. One of us was having a cough. Mr. Jim Khoo immediately showed his concern and asked some questions pertaining to the cough; afterwhich he suggested that perhaps a bowl of hot green beans soup could help alleviate cough. My associate was touched and agreed to try this remedy. Mr. Tony immediately ordered the hotel's cook to prepare a bowl of green beans soup to be done and sent to my associate's room at a 5 pm , the time comfortable to my associate.
I am really impressed with their attention to details and they showed excellent personal touch through action, which made our stay so comfortable .
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thanks for your feedback and on behalf of hotel management, we are so glad you had such a good experience during your stay. Trust after hotel rebranding to be Crowne Plaza City Center earlier in next year, your next stay will be more pleasant.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC