This used to be the Hyatt Hotel in X'Ian, but Hyatt dropped its management on 30Jun11. The atrium and common areas are well-designed, and are kept pretty clean. However, the rooms need major renovations...mattresses are hard; our safe didn't work; lights not working; etc. We ate in the restaurant, but few people spoke English in the public areas.

We stayed here as part of a tour group starting Sept 21 for 2 nights. The floor in our room was dirty and stained. Air conditioning did not work properly and beds were nowhere Hyatt standard which was the name when booked. I filled out an evaluation and left it at the front desk with email address abd request for a reply. None has been forthcoming. This hotel is only 5 star in its own mind and does not meet the stabdard of others we stayed at in China. I suggest you save your money and go somewhere else.

On our classic China tour (Beijing-Xian-Guilin-Shanghai), this hotel was on our tour schedule before it left its Hyatt name... now I understand why.
Rooms are clean but old dated, and who ever heard of a 5 stars hotel with a shower curtain!
We,re upgraded to a Club room, with the most awful view (old and dirty alley). Mercifully, our stay in Xian lasted just 2 days, and there were so many lovely things to see that room was just to sleep.
Don,t miss Xian on your China trip, and don,t miss the magnificent Wild Goose Pagoda. Just do stay somewhere else...

The Grand Metropark used to be a Hyatt Regency hotel, until recently about July 2011. (Our travel agent referred to it as the Hyatt Xian). My understanding of this is because the hotel owners refused to renovate the rooms to be more modern. I agree with Hyatt on this one, as the rooms are in pretty bad need of renovation. That's not to say they haven't been well maintained, as they have, but everything in the room just looks, feels, and smells like its from the early 1990s, and after 20 years the age really shows. Otherwise, the rooms were exactly what you'd expect of a Hyatt.

The Hotel is located in a decent area inside the walls of the city, and there are a few shops right outside, include some convenience stores around the back. The convenience stores were important to my wife and me, because unlike most hotels in China, this one did not give any free water bottles and we arrived in the city late. The front desk directed us to them, and even after dark there were a lot of people around.

The hotel did not have a pool, but did have a decent exercise room, with a standard array of treadmill, elliptical (although broken), and bikes. There was in-room internet, but it costs 2rmb/min to a max of 120 rmb/day. I've heard free wireless could be obtained on the 9th floor lounge, but I didn't try.

The breakfast was a good spread of western and eastern styles in a buffet, and there was no shortage of food. We had to leave early on our last day (prior to the opening of the buffet), but the hotel agreed the night before to get us some breakfast to go for free in the morning. The staff were always very nice, and they gave us free moon cakes with the holiday.

The hotel did cash traveler's checks, but their rates did not seem to be very good after their commission.