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Yongning Palace Hotel – reviews, photos

No.2 Nandajie, Xi'an 710001, China
Yongning Palace Hotel
Ranked #266 of 1,192 hotels in Xi'an
4.0 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    4
    12
    3
    1
    1
Date Rating
Hannover
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Learn Chiese, then book this hotel!”
1 of 5 stars Reviewed 30 May 2009

You must NOT book this hotel, unless if you speak good Chinese! It's amazing, but the staff understand ONLY Chinese! There were 3 attendants upon our arrival, and none of them spoke anything but their native language. On a self rated 4 stars hotel! On a place the importance of Xi'an!
If the staff can't speak foreign idioms, just write down on the site, it's as simple as that!
We were able to mumble our reservations request, once we had a mini dictionary, but...
Attention! There is a non written policy: the hotel insists on charging you 30% of your homestay to provide the costs of their minibar - which was intendd to be refunded to us if we didn't use anything. Odd, but it's their policy. Only it should be annonced on the site.
Thanks to a nice chinese guest, we could understand what they wanted, and once it was neither on the site, nor on the contract, we refused. Magically the policy disappeared, but misteriously our 5 credit cards didn't work! The hotel charged our stay CASH!
Upon our arrival, there were three employees emptying the minibar(WHICH, BY THE WAY, IS LOUSY), just in front of us because our refusal on paying the deposit they requested.
One other point: if you plan to check out early, PAY when you arrive, because the front desk was DARK (nobody there, I swear) at 7:10 AM!!
So, don't waste your time, don't be irritated, beecause you won't enjoy the fine room.
Book another hotel (there are a lot of good options), which is far better than getting along the nightmarel we had to live.

  • Stayed May 2009, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A DaoDao Member
“仿古建筑极具特色”
4 of 5 stars Reviewed 6 November 2011
Google Translation

  • Stayed May 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A DaoDao Member
“很方便,环境也不错”
4 of 5 stars Reviewed 6 June 2011
Google Translation

  • Stayed June 2010
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A DaoDao Member
“位置不错,就在城墙边上”
3 of 5 stars Reviewed 20 April 2011
Google Translation

  • Stayed October 2010
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A DaoDao Member
“城墙边的酒店”
4 of 5 stars Reviewed 23 August 2010
Google Translation

  • Stayed June 2009
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

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