Good hotel to stay in Guangzhou. Excellent services at the hotel and its restaurants. Good amenities in its room. We stayed in the Elite rooms. However, as we were travelling with my parents who are in their 70s, we had emailed a month earlier to book the rooms and requested for the rooms to be side by side of each other but was given rooms that was so far apart even though it was on the same floor. And my parents had a lady knocking at their door,. They did not open the door but the lady was speaking in Mandarin which they did not understand. When they did not open the door, the lady walked away. How could this happen?
One more thing is there are no seating place at the lobby for senior citizens when they waited downstairs at the lobby during check in and when we waited for our transportation. We could not find any chairs to seat and my mom was not able to stand for too long.
Also i asked if we could get a good corporate rate when we next visit, the reception told me she would pass my calling card to her sales department. I have been back now for 4 days and no news yet from the sales dept.
Overall, its a good hotel to stay in Guangzhou. Food is good too at their restaurants.
- Garden Hotel Guangzhou
