Have been staying in this hotel for past business visits to GuangZhou.
Hotel Room (7/10)
Well furnished and Furbished.
Acceptable variety and food quality. Should improve on the quality of the noodles section-Tasteless. Should improve varieties. Nice coffee for breakfast.
Most of the Staff are rather polite and professional. However, it takes a few to spolit the overall image of the hotel staff from the Guests. Personally, I had experienced it.
During a recent stay, there was some problems with the room booking and as a result, my room was not booked. I arrived at the hotel at 2:30 am due to late night flight to GZ. I wanted to speak to the Hotel Duty Manager as the front office staff was adamant that there was no rooms for me and colleague except for Suite Room which cost 3000 RMB. Its either take the Suite Room or leave. The hotel Duty Manager was reluctant to appear and to speak to me over the phone. After much persistent and repeated requests, the hotel duty manager finally agreed to speak to me over the phone.
In the end, we were given rooms which was one grade below our requested rooms. But at least, rooms were given instead of insisting us to take the Suite Rooms or Nothing.
Very disappointing in the way the incident was managed... and at the wee hours of 2:30am.
good location with a shopping mall annexed to the hotel. The environment is also clean and appears to be safe.
Generally, very clean room, hotel etc.
Sleep Quality (8/10)
very comfortable rest especially well deserved rest is needed after a day work.
- Also Known As:
- Best Western Guangzhou
- Guangzhou Best Western
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