My first stay in this famous hotel. Overall, it is not bad. But its services really fall short of 5 star standards. Staff make promises which they can't deliver. They made some fundamental mistakes about key information of the hotel...
First, I called the hotel and enquired the shuttle bus schedule. The hotel provides free shuttle to/from Guangzhou East railway station. I told the hotel staff that I would take train from Shenzhen in Cantonese. And the staff is also a Cantonese speaker. I was told by the staff that the bus schedule is very frequent, which matches the train schedule (not only direct train from hk, but also train from shenzhen) very well, i.e. every 15/20 mins. the staff did reassure me that I could get on a shuttle bus once I get off from the train. I was quite happy with the reply.
Then, when I arrived at Guangzhou East station, I found out the information provided by the hotel staff is WRONG. The shuttle bus schedule only accommodates the direct train schedule. I had to wait for half an hour until the next shuttle bus comes.
Then, upon check-in, I requested for a room with the view of Liuhua Lake. I was told that this request can be entertained. I was again satisfied with the reply. However, when I entered my room, I found my room was not facing the Lake at all. It faces the neighbouring TV building!!! I had no idea why the hotel staff made promises which they couldn't honour!!! I don't mind if such rooms are not available, but giving false expectations make things worse.
One more thing, free wifi is available in the room. However, VPN cannot be enabled, which means you can't access facebook, youtube, gmail and so on with the Free Wifi. I had to access the Internet with my China Mobile account. That's a bit disappointing.
On another occassion, I asked about directions to Huangpu Military academy, which is an important tourist spot of Guangzhou. I asked about the transport to the spot. I was told that I could take taxi. The hotel staff did nothing to find out more about the schedule of the ferry. In the end, I missed the only daily ferry...
In terms of hardware, the hotel is quite good. The Deluxe Business room is spacious and clean, so as the fitness room and table tennis room. The heated outdoor pool is also impressive. Of course, I would be appreciated if an indoor pool is provided.
The hotel is also at a very convenient location in Yue-xiu. It is a value-for-money 5-star option for undemanding travellers.
But don't feel surprised if you encountered the above problems in this 5-star hotel...
- Dongfang Hotel Guangzhou
