When you stay at the Medinah Movenpick, you can see that in it's heyday, it indeed was a premier luxury hotel. Yet unfortunately, that heyday has passed many ions ago. Today the hotel has the basic makings of a five-star hotel... albeit covered in dirt. The hotel rooms were all tired to the degree that the switches or even elevator call button would give you a quick electric shock when touched. I didn't feel the room was safe- the bathroom itself was indeed quite dirty, we found luggage tags of the room's previous occupants in there, as well as some other remnants scattered across the room. The rooms are of adequate size, but the televisions are way past their prime, now starting to be quite fuzzy than rather just not ''with the times''. We had two connecting rooms, and both showed this issues. In fact, I have never been the cheerleader of quickly updating and changing things- but maintaining anything is paramount. A 1930s hotel need not change anything if they can maintain their equipment to the standard it was when received new. The Madinah Movenpick is falling apart and in desperate need of a complete basement to roof renovation. The room service was nothing stellar, but more than adequate and far better than the surroundings it was served in.
On the otherhand, the service in this hotel was quite good. The reception was always helpful, juice presented on arrival, etc. I've always felt that software is far more important than hardware, but the state of disarray in the hardware at this hotel simply cannot be overlooked. It has rotted with the passage of time.
