Booked the room in advance. Got a smoking room instead that could not be ventilated. There was urine on the toilet seat and the room was so smelly we just couldn't manage it so we attempted to move to another room. Staff did not assist in the move. Our downsized room still seemed to smell of smoke but it could have been the lingering scent in my hair and clothes. The new room had no fridge. Tried to book the non-smoking suite for our next night but staff said there was no way of knowing if the room would be available or if it would be non-smoking. Staff never checked the computer....and, with unparralled attitude, dealt with me as if I were a pestilence . Terrible service. Terrible rooms.
