Nice new hotel situated not in a center which should not be a problem at all for not lazy walkers. Lack of service is unfortunately notable. Upon my arrival at 5.30 am I found air con in my room isn’t operative. Was too tired to bother and slept with window open, luckily night was fresh. Next day leaving the hotel asked to settle the issue. Coming back in the afternoon found no changes. Leaving for a eve walk asked again to settle the issue or to change the room since it was +35C during the day. Coming back later same eve found same broken air con, but as a reaction to my request they put huge fan inside my little room!!! Had to call reception and ask for another room. Was moved within 10 mins. Also note that if you ask reception to call a taxi for you they won’t call you when it arrives. You should call reception again and ask if it’s there yet. Breakfast is perfect with the meal which should fit all demands. If you take smallest room, be prepared it’s small indeed, but equipped well enough for good sleep and bath. Would stay again, but maybe choosing bigger room.

We booked this hotel on Booking.com, our room was very small but fine for us and clean with Russian channel TV, and a small mini bar. Shower was powerful with plenty of hot water. Check in was fast and efficient and passport registration and complimentary drinking water was included in the rate so we had no extra charges. The beds were fine and the staff on reception were very helpful and friendly and did try and help us when one of the tours we had arranged through another agency got cancelled because of the snow.

The biggest downside was the location, probably a 20 minute walk from town which in summer shouldn’t be too bad but it was snowing for most of the time we were there. However, the hotel does have its own taxi, or can easily order other taxis, which we took in to town and which weren’t too expensive. We had room service for one meal which was very tasty.

Breakfast was good although the staff were a bit miserable – it was very early and it seemed that they had been working late for a wedding the night before so maybe understandably so… Our room overlooked the road although it wasn’t too noisy and we slept fine. The curtains were quite thin again but we were up early in any event so it wasn’t an issue. I’m not sure if it was the hotel’s official wi-fi but we managed to access free wi-fi when we were at the hotel!

Would consider staying here again if we wanted somewhere nice to stay.

Stayed here in late December, when it was -25C outside. Not that central but only a 20 min walk to the centre so wasn't complaining much. Hilariously Russian luxury - marble, brass, weird art, red carpets. Nice rooms, well stocked toiletries. Superb buffet breakfasts but get in there early, as all the good stuff gets taken and not replaced. Lots of Mongolian and Siberian businessmen drinking brandy with their breakfasts. Try to avoid a first floor room directly over the kitchen and restaurant and you'll be kept awake by loud music until 1am. Only other complaint was that, despite agreeing in advance to us paying a half day rate for a late checkout, they tried to fleece us for a full additional day. Eventually, they relented, when shown email proof of the prior agreement.

Arriving in front of the hotel I was impressed by its huge entrance. Then again, the Russian seem to have a thing for big entrances. Unfortunately the service awaiting me behind those doors could not live up to the promise. It is not a bad hotel, the room was nice the bed is very comfortable, it is the service I have a problem with in Russia. Europe Hotel was no exception. It doesn't matter whether it was room service or the service at the restaurant. But overall I had a nice time and coming back to Irkutsk I'd probably stay at Europe Hotel again.