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Nevsky Grand Hotel – reviews, photos

3.0 of 5
10 Bol'shaya Konyushennaya, St. Petersburg 191186, Russia
Hotel amenities
Nevsky Grand Hotel
Ranked #54 of 230 hotels in St. Petersburg
4.0 of 5 stars 202 Reviews
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202 reviews from our community

What travellers say about this hotel
  • Very good(5)
  • Breakfast buffet(3)
  • Friendly and helpful(3)
  • Rooms are small(3)
  • Spilled Blood(3)
  • Would definitely stay(3)
Traveller rating
    44
    98
    41
    13
    6
Only show reviews for Family (14) | Couples (67) | Business (7)
Date Rating
Stafford
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Very good all round value”
4 of 5 stars Reviewed 10 February 2012
2
people found this review helpful

Found the rooms of a reasonable size for the price we paid. The staff in the reception and in the breakfast room were always friendly and attentive. The breakfast buffet was good with a lot of choice. The room and the bathroom was very clean. It would be useful to have a notice in the reception explaining that there were water machines on some of the floors that dispensed hot or cold bottled water. The location is excellent. We would certainly return again.

Room Tip: Opposite side to the road.
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia Zueva, Deputy Director of the Nevsky Hotels Group at Nevsky Grand Hotel, responded to this review
20 February 2012
Dear Guests,
Thank you for your review. We are happy that you have enjoyed your stay with us. As for bottled water, there is a water cooler on each floor, and we shall instruct our front office staff to inform all the guests about it at check-in. Thank your once again for sharing. We shall be looking forward to welcoming you again.
With kind regards,
Julia Zueva
Deputy Director
Nevsky Hotels Group
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston upon thames
Contributor
17 reviews 17 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Hotel remarks”
3 of 5 stars Reviewed 3 February 2012
2
people found this review helpful

I have just come back from this hotel where I had 4 nights. The hotel bonus is its situation. You could not be better placed for access to all the visiting attractions. Everything is within 5 to 15minutes walk and tube stop too. However the hotel comfort is limited and the rooms extremely small and rustic, not for a big guy. If I may I would always asked a room on the back as it is fairly noisy in the front in spite of double glazing or be on 6th and 7th floor up, but the rooms were fairly cleaned. As far as the breakfast they were very good and plenty of choice. Tea was good which is always a let down in many hotels. Lack of a reception area and bar as there is not even a fridge in the room for drinks so nothing available for you and layout is very restricted.
If you are out all day and only coming to sleep you are Ok but in winter the comfort zone is more demanding. But I suppose if you get good rates it is good value for money. Service is just about friendly

Room Tip: Higher floors or facing the back . I tried to upgrade the room for a superior one but they were all...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia Zueva, Deputy Director of the Nevsky Hotels Group at Nevsky Grand Hotel, responded to this review
6 February 2012
Dear Guests,
We appreciate your comment regarding your recent stay at the Nevsky Grand Hotel. The experience you have shared concerns us deeply as it helps us to improve the quality of service to our guests. We have to admit that our rooms are small and we do not have much of a lobby, but that is the price we had to pay for occupying a historic building in the very heart of St.Petersburg. Thank you for noticing that though our rooms were small, they were fairly cleaned, and that we served a very good breakfast. We regret that you have found the service to be just about friendly and will definitely look into it to find out what made you comment on it in this way and to introduce necessary improvements.
Let me thank you once again for sharing your feedback with us and hopefully we will have a chance to welcome you in our hotel in future again.
With kind regards,
Julia Zueva
Deputy Director
Nevsky Hotels Group
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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Wish I could have stayed longer”
5 of 5 stars Reviewed 27 January 2012

I stayed in this hotel during the middle of winter, and received a very good discounted rate on a delux room. To get to the room required going through a back alley and a rather intimidating security gate, however I have learnt that in Russia outside appearances can be deceiving. Once inside I found a well equipped and comfortable loft style room with a great view of the street. The room was very large, more like an apartment, and very good value considering the price paid. Looking at the website it seems they often have specials going particularly if you book in advance.

Location is central to all the main tourist sites if you want to walk, or you can catch a bus just up the road which will take you all the way to the other end of Nevsky Prospekt and the Moscow train station. There are plenty of restaurants, cafes and shops nearby which cater well for visitors to the city. The staff at reception were also very friendly and helpful, perhaps slightly amused when I tried to speak in Russian (very badly). Most of the staff appeared to speak understandable English, so don't worry if you have no knowledge of Russian. The hotel can also register your Visa for you (for an additional cost).

Locate the hotel on a map before you try and find it, despite the name, it's is not directly on the Nevsky Prospekt, it's on a street that runs off the Nevsky.

As mentioned above, if you book well in advance and /or take advantage of one of the many specials that always seem to be going you will find this to be a very good value for money hotel, I certainly wish I could have extended my stay here.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia Zueva, Deputy Director of the Nevsky Hotels Group at Nevsky Grand Hotel, responded to this review
30 January 2012
Dear Guest,
Thank you for your detailed review. We appreciate your comments and are happy to learn that your stay with us was enjoyable. We shall be looking forward to having you among our guests again.
With kind regards,
Julia Zueva
Deputy Director
Nevsky Hotels Group
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Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great location, shame about everything else.”
2 of 5 stars Reviewed 26 January 2012
2
people found this review helpful

Breakfast was barely passable, coffee terrible. Room too small for comfort and price. No drinking water in room; water dispenser on each floor, but the one on our floor was usually empty. Cleaners' equipment blocked the hallway day and night. Air conditioning was ineffective and I could not reach the window lock to open or close it. Reception staff were off-hand and dismissive. Many sets of steps and steep little ramps to reach reception and elevator were difficult to negotiate with suitcases. The location, however, was fabulous.

  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia Zueva, Deputy Director of the Nevsky Hotels Group at Nevsky Grand Hotel, responded to this review
30 January 2012
Dear Guests,
Thank you for your review. Your comments are very important to us and we are really very sorry that you did not like anything at all about our hotel, except its location which can hardly be disputed. That is true, our rooms are small, and that is the price we have to pay for being centrally located, but they are very tidy and cosy. The breakfast we offer is a very nice buffet presenting a combination of Russian and international cuisine, so that any guest can find something to his/her liking. We appologize for the water dispenser being often empty during your stay. No other guests complained about it and it is a pity we have not received your complaint earlier so that we could quickly investigate and solve the problem.
We are sorry you did not enjoy your stay with us and apologize.
With kind regards,
Julia Zueva
Deputy Director
Nevsky Hotels Group
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Delhi
1 review
“THE BEST”
5 of 5 stars Reviewed 17 December 2011

i was scared when i saw few comments for this hotel but all my doubts were cleared when i stayed here.I checked in on 13th december Room No.608 and still 2 more days to go but i am so impressed by this hotel that i cudnt stop myself writing about it.I agree with everyone that the rooms are small but there is no compromise on the Service.Rooms are very very tidy.Staff is very friendly.Breakfast is superb.Girls at the reception knows english so atleast in the hotel we didnt have any problem and all of them helped us in the all possible manner specially Ms Victoria who guided us to good restaurants and other areas in the city.Metro is just 3 minutes walk from the hotel and the biggest advantage is its location.Right in the city centre.I would love to come here again

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Vinni1117 about Nevsky Grand Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia Zueva, Deputy Director of the Nevsky Hotels Group at Nevsky Grand Hotel, responded to this review
23 December 2011
Dear Guest,
Thank you very much for spending your time to write the review and for your kind words about our property. We are so glad to hear that you have enjoyed your stay with us and appreciated our advantages. We are proud of our staff and consider our location really superb. I will share your comments with our team and we shall hope you will give us an opportunity to welcome you again.
With kind regards,
Julia Zueva
Deputy Director
Nevsky Hotels Group
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Additional Information about Nevsky Grand Hotel

  • Nevsky Grand St Petersburg
  • Hotel Nevsky Grand
Address: 10 Bol'shaya Konyushennaya, St. Petersburg 191186, Russia
Price range (per night):* INR5,113 - 13,951

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