The one outstanding thing about this hotel is the staff, this was my first stay in St Petersburg and it sure wont be the last, however i am not sure if i will go back to this hotel or not.
I am experienced at traveling in Russia and my expectations are realistic when we discuss the hotels...so here it is.
The actual hotel is about a 3 star for European standards.
The *designer room* i booked for my girlfriend and i was average for the price, the bathroom was far too small and the shower ran hot then cold then scalding hot and i can only liken it to a temperamental woman :) I would also say that the room could do with a make over as its looking a little dated though. Smoking is usual in Russian hotels and here is no exception, neither of us smoke so it was an issue, especially to my girlfriend.
As the room faced out onto Nevsky Prospeckt it was noisy but i expected that.
Location was perfect
However, with that said, the staff were absolutely amazing, very very helpful, made absolutely no mistakes for service or information. Food in the restaurant was on time and well presented.
Breakfast was great with continental and Russian fair, as well as English and American style food as well. As my Russian language skill is poor (but improving) their English was perfect so no communication problems at all
They ordered taxis to and from the airport, for sight seeing throughout my stay with only one little hiccup.
So the staff made up for the building.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 August 2012
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Thank you for your review about our hotel, it's quite important to receive guests’ opinion about their stay.
We proud of our staff and very pleased that you had a chance to see it.
We support healthy lifestyle, that’s why all rooms in our hotel are non-smoking. But in fact there are still many smokers in the world, not only in Russia. We organized special smoking areas at the hotel and restaurant with a powerful extractor not to bother other guests. And it never happened before that our guests felt a cigarette smell in the room.
If you ever decide to visit Saint-Petersburg again, will be glad to see you at Nevsky Forum hotel. For your comfort we’ll be glad to allocate a room for you on the 3-rd floor, there we have 2 Suite rooms, both of them have Jacuzzi in the bath, and one of them has a spectacular view from the bath to the Nevsky prospect. Also we’ll provide especially for you a bedroom set: points for sleep and earplugs.
Hope to see you at the Nevsky Forum again.
Best regards and safe trips,
Nevsky Forum Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC