We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Hotel Europe by Orient-Express – reviews, photos

5.0 of 5
Mikhaylovskaya ulitsa 1 / 7, St. Petersburg 191186, Russia
Hotel amenities
Special offer
Book Now and Save 10%
Grand Hotel Europe by Orient-Express
Ranked #3 of 230 hotels in St. Petersburg
4.5 of 5 stars 242 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

242 reviews from our community

What travellers say about this hotel
  • Buffet breakfast(8)
  • Very good(6)
  • Old world(4)
  • Nevsky Prospekt(3)
  • Caviar Bar(3)
  • Italian restaurant(3)
Traveller rating
    170
    40
    19
    4
    9
Only show reviews for Family (31) | Couples (96) | Business (47)
Date Rating
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“service is very hit n miss.....”
3 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

Some parts of hotel restaurants and entertainment are the best I've experienced. BUT service has been very poor at times for example this morning I waited 13 min for my pouched eggs to arrive. Where as my wife's omelet took just 3. Some of the staff can seem very frosty and I was completely ignored on one occasion. On to the positive........wow if you only go to one restaurant in st petes then you have to choose L Europe. The service was very good, to sit and have a like Michelin star meal whilst watching ballot then listening to an opera singer was just fantastic.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Mikecoupe about Grand Hotel Europe by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Fantastic base to see St Petersburg”
5 of 5 stars Reviewed 23 January 2012 via mobile

Great hotel. Room was extremely comfortable with pure cotton bedding, good temperature control and an outstanding bathroom. Slept very well every night. Staff were knowledgeable, very helpful and attentive. Location was ideal for all the sights.

It is, however, very expensive - perfect for a special getaway, but less so for budget conscious break.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask BJP_Traveller about Grand Hotel Europe by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tehran, Iran
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
35 helpful votes 35 helpful votes
“very good”
4 of 5 stars Reviewed 20 January 2012
3
people found this review helpful

Very good hotel staff was polite and affable, was the best place in town were.
The great room was very clean and I suggest you stay there.

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask SHAHRAM S about Grand Hotel Europe by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cleveland, oh
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“nice atmosphere, great location”
5 of 5 stars Reviewed 16 January 2012
2
people found this review helpful

we enjoyed our stay here. the staff all spoke english and the concierge helped us with a lost baggage situation and consistently followed up with the airport for us. we had a corner room, with a king size bed and found it to be spacious. the bathroom was nice and had the hottest water i have ever experienced at a hotel. the breakfast buffet was expensive but the food was plentiful - if you eat a lot (and drink enough champagne) you could get your money's worth! we ate there because it's dark in st. petersburg until 11AM in january so we didn't feel like venturing out in the pitch black early in the morning. we had drinks one night in the lobby bar and enjoyed some very nice live jazz music. the location could not be better - st. petersburg philharmonic is across the street, the russian museum is right behind it, nevsky prospekt (the michigan ave. of st. petersburg) is a few steps away and it's a short walk to the hermitage and many other attractions.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jimsgirl07 about Grand Hotel Europe by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boston
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Excellent hotel.”
5 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

One of the best hotels I have ever been. Great service, room and breakfast.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask walter02446 about Grand Hotel Europe by Orient-Express
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Grand Hotel Europe by Orient-Express also viewed

W St. Petersburg
4.5 of 5 stars 128 Reviews
St. Petersburg, Northwestern District
Show Prices ABS:HotelCheckRates-d1569160?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Pushka Inn
4.5 of 5 stars 192 Reviews
St. Petersburg, Northwestern District
Show Prices ABS:HotelCheckRates-d626324?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Alexander House Boutique Hotel
4.5 of 5 stars 88 Reviews
St. Petersburg, Northwestern District
Show Prices ABS:HotelCheckRates-d567177?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 230 hotels in St. Petersburg, ranked by popularity »

Been to Grand Hotel Europe by Orient-Express? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Grand Hotel Europe by Orient-Express

  • Grand Hotel St Petersburg
Address: Mikhaylovskaya ulitsa 1 / 7, St. Petersburg 191186, Russia
Price range (per night):* INR23,177 - 104,102

Owners: What's your side of the story?

If you own or manage Grand Hotel Europe by Orient-Express, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Grand Hotel Europe by Orient-Express
Show the lowest price for this hotel (from our partners)
Show Prices