Our trip had been book and paid in full months prior to our departure. We arrived at approx 9 pm to check into our room. The front desk clerk, Nikolai, stated that our room had only been 'reserved' and had not been paid for. We produced a printed out statement/receipt with payment confirmation information to verify our room had been pald for in full. Depite having the transacation infmornation in his hands, he informed us the only way we would be able to check us into our room was if we personally gave him additional cash (he even offered to take Rubles, Euros or American Dollars). We refused several times. After a 10 minute battle, he finally realized we weren't going to be bullied into forking over additonal money for a room that had already been paid for. He relented and checked us in. We had been previously warned about being taken advantage of as tourist....we never expected it would happen at a hotel. An unfortunate way to start our trip.

Little bit far from the tube (Metro) station and the city centre. However, their service was good, receptionist were kind, room was really clean and comfortable!

Moscow city is beautiful and this hotel is just too far from the city centre. The only quick way to get around the city would be to take the underground rail. If you decide upon this option then you need to choose an off-peak time to take the rail network or you will feel like a sardine! Also the walk to the underground station is a bit sketchy with a nearby small market attracting some unusual characters and gypsies. During winter the ground is also extremely slippery and dangerous for walking. This hotel is located very far from the red square and if you decide to take a car to tour around the city then you will soon be draining your holiday in traffic and your $.
The rooms are fairly modern however the bed was too small and the springs had broken some time ago and was never reported. I left this hotel and advised hotel management to fix a few things. The only major benefit of this hotel is the bar and free internet and the daily breakfast was delicious!